Sr. Cloud Engineer

Job Description:
Eligibility Criteria:

•
Should have worked as a Level 2 Azure engineer for at least 3 years.

•
Should at least have 4-5 years of total working experience

•
Should be Graduate or Above

•
Should have extensive working knowledge of Microsoft Azure platform & Azure Virtual Desktop & Windows Server Operating Systems

•
Should have prior experience in supporting WINTEL systems & Virtualization technologies

•
Must have Certifications like MCSA / MCSE, AZ 104, AZ-500, AZ-700, AZ-140, AZ-400, AI-102, Azure Solutions Architect Expert (AZ-305), etc.
Principal Responsibilities:

•
Manages overall personnel, performance, daily operations, and discipline of self

•
The position will be responsible for providing remote support for IT infrastructure

•
Drive specific improvement projects as required by the Management Team from time to time

•
Be accountable and responsible for actions taken

•
Take ownership of tasks assigned

•
Maintain & update complete infrastructure for delegated clients hosted on the cloud, VM Ware, or on-premises environments.

•
Troubleshoot & manage MS Windows 2016 & above servers

•
Troubleshoot & manage Microsoft Azure client's issues on a daily basis.

•
Platform Monitoring and Management

•
Virtual Machine monitoring and management

•
Perform regular data & system backups as required for servers

•
Optimize system parameters for best performance

•
Establishing & maintaining technical and administrative procedures for Information systems

•
Upgrading Operating Systems as needed to improve efficiency and consistency

•
Maintain & Manage the RMM platform with a proactive approach

•
Maintain & manage the Service desk platform with best practices

•
Should have good exposure to troubleshooting complex cloud issues and ensure smooth operations of cloud environments.

•
Delivering Weekly, Monthly and Quarterly reports for backups, Server and Network availability

•
Performing Patching and Upgrade Activities as per the schedules.

•
Performing monthly and quarterly test restores and DR drills.
 
Behavioural Skills

•
Excellent verbal & written Communication skills

•
Should have excellent customer handling & listening skills

•
Strong analytical skills

•
Strong problem-solving skills

•
Change Management & negotiating skills

•
Quick decision maker and fast learner

•
Experience in handling multiple tasks

•
Very organized and team player

•
Result Oriented & able to deliver within timelines
Technical Skills

• 
•
Extensive knowledge of Win 10, Server 2012, and LINUX servers OS

•
Platform Monitoring and Management

•
Virtual Machine monitoring and management

•
Patch Management for Windows and Linux Servers

•
Azure Security Monitoring & Management

•
Azure Storage Monitoring & Management

•
Azure Backup Monitoring & Management

•
Good work exposure with Azure Monitor and Advisor.

•
Good understanding of Azure IAAS and Windows Server Environment.

•
Extensive knowledge of SMTP, POP3 and Exchange mail protocols

•
Extensive knowledge of on-prem & Azure Hybrid Configuration & troubleshooting

•
Able to troubleshoot complex Azure Environmental Issues.

•
Good understanding of configuration and troubleshooting Azure VMs, Vnets, NSGs, Load Balancers, Storage Accounts, Web app Services, MFA and SSO setup for Enterprise applications, backup and restore, Disaster recovery etc.

•
Able to analyze Azure Logs and provide RCA of the reported issues

•
Should have relevant knowledge of on-prem & Azure Hybrid Environment

•
Should have Azure PowerShell knowledge

•
Able to troubleshoot all Azure Complex IaaS and PaaS Services

•
Knowledge of Active Directory, DNS and DHCP in both Azure and on-premises environments

•
Knowledge and hands-on experience on Active Directory would be an added advantage

•
Hands-on experience on GPO

•
Hands-on experience on File and Print services/ Network printer installations

•
Knowledge about Antivirus/Endpoint protection (Symantec/MacAfee/Trend. etc.)

•
Knowledge of Managing various RMM Tools e.g. Connectwise Automate, Manage Engine, N-able, Site 24/7, or others.

•
Knowledge about Data backup & recovery in Azure and On-premises environments

Requirements
Must have Skills:

•
Cloud Infrastructure Management

•
Advanced troubleshooting skills in Azure Networking and Connectivity

•
Cloud Security and IAM

•
Backup and Disaster Recovery

•
Exposure to Azure Migrating resources to Azure from various platforms e.g. VM Ware, AWS, etc

•
Monitoring and Performance Management

•
Advanced Troubleshooting and Issue Resolution

•
Cross-Functional Collaboration and Problem Solving
Good to have Skills:

•
Working exposure on Micro Services Azure Kubernetes Services would be an added benefit

•
Exposure to Azure SQL Database, Web app Services, and DevOps
Must have any 1 of the following Certifications:

•
Microsoft Certified: Azure Security Engineer Associate (AZ-500)

•
Microsoft Certified: Azure Network Engineer Associate (AZ-700)

•
Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)

•
Microsoft Certified: DevOps Engineer Expert (AZ-400)

•
Microsoft Certified: Azure AI Engineer Associate (AI-102)

•
Microsoft Certified: Azure Solutions Architect Expert (AZ-305)

•
Microsoft Certified: Azure Administrator Associate (AZ-104)

Working Conditions:

• 5 days working - Monday - Friday
• 9 hours (US work Shift Pattern), Hybrid (mix of WFO & WFH).
• Required to work in rotational shifts or fixed US working hours - based on the Business requirement.

---