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Implementation Consultant II

2 weeks ago

India Oracle Full time US$ 40,000 - US$ 80,000 per year

KNOWLEDGE, SKILLS & ABILITIES

Credentials and Experience:

Essential:

  • Previous experience with the Oracle Hospitality Simphony Point-of-Sale or similar F&B Point-of-Sale software products.
  • Tertiary qualification in a Technical or Hospitality Management field
  • Knowledge of manual Food & Beverage procedures.
  • Familiarity with relational database management systems such as Oracle 12c, 19c Database Server is preferred.
  • Good working knowledge of TCP/IP networks, PC's and troubleshooting techniques.
  • Good knowledge of Hardware - Workstations, Printers and any peripherals.

Professional Skills :

  • Analytical problem solving skills.
  • Project Management skills.
  • Strong presentation and interpersonal skills.
  • Superior communication skills, written and verbal.
  • Applicants are required to read, write, and speak the following languages
  • English

Abilities:

  • Ability & credibility to work effectively with the client at all levels of the organization.
  • Proven ability to work unsupervised or as a team member of both the local office team and wider company teams.
  • Creative thinking abilities so experiences and knowledge may be used to create new ideas and think 'outside the box'.
  • A self-starter with initiative, drive and strong desire to succeed.
  • Ability to work under stress.
    Flexibility with people, time and shifts.

SPECIAL REQUIREMENTS

  • Able to work overtime and public holidays as requested.
  • Able to work in shifts.

Career Level - IC2

DUTIES & RESPONSIBILITIES:

  • Install and configure the Oracle Hospitality F&B product suite.
  • Train the application software with a demonstrated understanding of current food & beverage management techniques.
  • Hardware - Workstations, Printers and any peripherals.
  • Impart specific knowledge related to restaurant operating procedures.
  • Be familiar with and adhere to the latest training and installation standards and procedures.
  • Work with the My Oracle Support global support system and Support organization on escalating client issues.
  • Work with the customer and the broader Oracle Hospitality F&B team to ensure service level requirements are exceeded.
  • Necessary technical skills; Active participation in online education and product training courses; Participate in quality assurance of new product and/or version release software when required.
  • Submit timely and accurate project status and other required reporting via current communication method.