Social Media Escalation Specialist
1 week ago
About FloBiz:
FloBiz is a fintech company, revolutionizing the way Small and Medium-sized Enterprises (SMEs) operate in India. Our mission is to digitize 65 million MSMEs in the country, and we are well on our way to achieving this goal. Our flagship product, myBillBook, has already empowered over 10 million businesses across 2000+ towns with its billing, accounting, inventory management, and payment collection solutions. With over $25 billion in annual transactions, we are proud to be a rapidly growing tech startup serving the needs of SMBs in India.
About myBillBook: myBillBook is India's leading GST billing & accounting software with mobile, web app & native desktop offerings and runs on Android as well as iOS. myBillBook has been designed to aid SMB owners to conduct their operations from anywhere and anytime and provides a secure platform for business owners to record transactions & track business performance on the go. It is an ideal software for GST-registered businesses where invoicing is one of the core business activities. Also, businesses looking to digitise their operations to understand their financial position better can use this software. It helps them create bills (GST & non-GST), record purchases & expenses, manage inventory and track payables/receivables directly from their mobile phones or computers. Also, the app generates 25 critical business reports that help business owners make effective business decisions. myBillBook is currently available in English, Hindi, Gujarati & Tamil. Currently, the app has been downloaded by over 6.5M SMBs across the country with over 10x growth in user base in the last 12 months alone. Even with such a pace of adoption of the product, myBillBook continues to be the highest-rated application in its category on Google Play Store.
Role:
Social Media Escalation Specialist
As a Social Media Excellence Specialist, you'll be responsible for monitoring, managing, and resolving customer escalations across all social media platforms. You'll transform negative experiences into positive ones through empathetic engagement and swift resolution. Using data-driven insights, you'll identify patterns in customer issues and collaborate with internal teams to implement systemic solutions.
What You Will Do
-Monitor social media channels for customer issues and proactively address potential escalations before they intensify
-Track customer sentiment and develop strategies to improve overall perception
-Maintain ownership of customer issues from first contact to final resolution
-Develop and implement escalation protocols that ensure swift resolution
-Identify recurring issues and work cross-functionally to implement permanent solutions
-Transform dissatisfied customers into brand advocates through exceptional service recovery
What You Will Need
-Exceptional communication skills with the ability to adapt tone for different situations and platforms
-Strong problem-solving abilities and creative thinking under pressure
-Deep understanding of major social media platforms and their unique dynamics
-Ability to work effectively in high-pressure situations and manage multiple priorities
-Empathetic approach to customer concerns with genuine desire to help
-Cold calling
Preferred
- Knowledge of regional languages to address our diverse customer base (Add on)
- English + Hindi is mandatory
- Experience in crisis management or reputation management
- Familiarity with CRM systems and ticketing platforms
- Years of experience in social media management or customer service, preferably in e-commerce or related industries
Location - Bangalore
-
Customer Support Executive
4 days ago
Bengaluru, Karnataka, India Outright global solutions. Full time**Location**: Marathahalli / Bellandur, Bengaluru **Work Schedule**: - 6 Days Working - 1 Rotational Off (Weekly) - Day Shift **Minimum Qualification**: 12th Pass We are seeking dynamic and motivated **Customer Support Executives** to join our Social Media Escalation team. You will be responsible for handling escalations received through various social...
-
Social Media Marketing Manager
3 weeks ago
south delhi, India Social Butter Consultancy Full timeCompany Description Social Butter Consultancy is a full-service social media marketing and design agency that helps brands excel online. We specialize in Social Media Management, Content Creation, Brand Strategy, and Digital Marketing Solutions. With a growing portfolio of over 50+ clients across India, we craft data-driven and creative strategies that drive...
-
Social Media Specialist
2 weeks ago
Bengaluru, India Virtusa Full timeSocial Media Specialist - CREQ Description Below find the tools and share profiles for social media listening Japanese not required. Social media listening Social media monitoring Social media analytics Social media research Tools: Sprinklr Brandwatch Meltwater Social studio Netbase Talkwalker Synthesio Primary Location Bangalore, Karnataka, India Job Type...
-
Social Media Specialist
2 weeks ago
Bengaluru, India Theoli Full timeJob Title: Social Media Content Specialist Company: Flutch Location : 4th floor, 765, 16th Main Road, 22nd Cross Road, 3rd Sector, HSR Layout, Bengaluru, Karnataka About the Role: We are looking for a creative and strategic Social Media Content Specialist to develop, manage, and optimize content across various social media platforms. You will be responsible...
-
Social Media Marketing
1 day ago
Bengaluru, Karnataka, India WebBazarr Full time**Role Overview**: We are looking for a passionate and creative Social Media Marketing Specialist to join our creative team. As a Social Media Marketing Specialist, you will play a pivotal role in developing and executing social media strategies that drive engagement, growth, and brand recognition for our clients. **Responsibilities**: - Collaborate with...
-
Social Media Executive
3 days ago
Bengaluru, Karnataka, India Royal Links construction Full time**About the job** Experience: 1 - 2 Years Company : Royallinks Constructors, HSR Layout, Bangalore - **Salary: 25k - 30k / month (based on Performance)**_ - **Expected Notice Period: Immediate Joining**_ Shift: Day Shift. - 9 AM to 5.30 PM - **Opportunity Type: Work From Office**_ - **6 Days Working**_ Job Description: Social Media Specialist We are...
-
Social Media Team Lead
1 week ago
Bengaluru, Karnataka, India Teleperformance (TP) Full time ₹ 4,20,000 - ₹ 5,40,000 per yearJob description: Team Lead & SME - Social Media Escalations (Non-Voice)Location: BangaloreSalary: 3.5 LPA to 4.5 LPAWorking days: 6 days a week with rotational offExperience required: Prior experience in social media compliance or escalations (non-voice) is mandatory.Contact: Charlie HR Only WhatsApp Mention for which role your applying social media TL OR...
-
Social Media Specialist
4 days ago
Bengaluru, India Baghiraa Full timeJob Description COMPANY PROFILE Baghiraa, founded in 2017, is a purpose-driven company committed to sustainability, innovation, and community. Headquartered in Atlanta with operations in Bangalore and skeletal offices in Broomfield and The Hague. We are in the process of opening an office in Tallinn, Estonia. We operate across three dynamic subsidiaries:...
-
Social Media Specialist
8 hours ago
Bangalore, Karnataka, India ResMed Full timeLets talk about the teamYoull be part of the Global Marketing team responsible for defining and implementing programs that promote and extend ResMeds brand strength and maintain brand identity This role sits within a collaborative environment that emphasizes innovation timely content delivery and deep engagement with global and regional audiences The team...
-
Social Media Specialist
4 weeks ago
Bengaluru, India Sanrachna Steel, Inc. Full timeJob Description Roles and Responsibilities - Develop, implement and manage our social media strategy after conducting competitive research, platform determination, messaging, and audience identification - Plan, create, publish and share new content (including original text, images, video, and code) on a daily basis that builds meaningful customer...
