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Global Admissions Coordinator
2 weeks ago
About Emeritus:Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.
Emeritus' short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai.
Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann. Job Overview:We are looking for a highly organized and detail-oriented Admissions Coordinator to oversee key administrative and operational functions within our admissions department. This role involves managing end-to-end processes for enrollments, payments, refunds, course access, certificate issuance, and participant queries.
The successful candidate will play a vital role in ensuring a smooth experience for students and will work closely with cross-functional teams, including Marketing, Finance, Partnerships, Sales, and Program Support, to resolve both pre- and post-enrollment issues efficiently. This position requires a candidate with strong organizational skills, excellent communication abilities, and the ability to thrive in a fast-paced and dynamic environment. Familiarity with educational technology and a proactive attitude are essential for success in this role.
This role requires the candidate to work in rotational shifts (including night shifts) with rotational week offs. Key Responsibilities:Enrollments: Review and assess participant applications, ensuring eligibility criteria are met and admissions processes are executed in a timely and accurate manner. Participant Communication: Serve as the primary point of contact for participant inquiries related to enrollment, course access, payment processing, refunds, deferments, and certificates.
Respond to these queries promptly and with clear information. Coordination with Cross-Functional Teams: Work collaboratively with Marketing, Finance, Sales, and other departments to resolve participant issues, ensuring seamless coordination between teams. Help maintain consistency and quality of service across all touchpoints.
Meet KPI requirement : Meet the defined thresholds for key customer impacting KPIs like QA, CSAT, SLA.Dynamic Environment Management: Ability to excel in a fast-paced, ever-changing work environment, demonstrating flexibility and a positive, problem-solving attitude. Qualifications and Skillset:Educational Background: A Bachelor's degree in a relevant field is preferred. Experience: Proven experience in admissions, student support, or a similar administrative role within the education sector is highly advantageous.
Prior experience with educational technology or in an EdTech company will be a bonus. Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously. Must be detail-oriented and able to handle sensitive student information with care.
Communication: Excellent verbal and written communication skills are a must, as this role involves constant interaction with students, internal teams, and other stakeholders. Technology Proficiency: Proficient in Microsoft Office, especially Excel and Word. Familiarity with Learning Management Systems (LMS) and CRM platforms is a plus.
Independence: Ability to work independently while maintaining open and clear communication with the team. Experience working remotely is a plus. Multitasking: Demonstrated ability to handle multiple responsibilities at once while maintaining high productivity and accuracy.
Customer Service Experience: Prior experience in live chat, email support, or outbound calling roles is ideal for handling participant interactions effectively. Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. In harvard business school: Edtech unicorn Emeritus story now a Harvard Business School case study - The Economic Times )Qualifications
