Sales & Support Executive

6 days ago

Anandpur Kolkata West Bengal, India Duratuf Products Pvt. Ltd. Full time ₹ 2,40,000 - ₹ 2,64,000 per year

Date posted: 24 November 2025

Pay: ₹20, ₹22,000.00 per month

Job description:

Job Title: Sales & Support Executive

Department: Support

Location: Kolkata

Reporting To: Support Manager

Employment Type: Full-time

Experience: 1 - 2 Yrs(B2B Sales Preferred)

About the Role

We are seeking a proactive and driven Support Executive to execute high-volume outreach activities through calls, WhatsApp, and email to generate qualified enquiries. The ideal candidate will be responsible for ensuring accurate CRM updates, maintaining follow-up discipline, and supporting the sales pipeline by nurturing potential leads.

Key Responsibilities

  • Make 150–200 outbound calls per day to prospects from the CRM database.
  • Initiate outreach via calls, WhatsApp, and email to generate qualified enquiries.
  • Achieve daily target of 2–4 qualified leads through effective communication and follow-ups.
  • Ensure 100% accurate and real-time data entry in CRM, recording call outcomes and remarks.
  • Maintain follow-up discipline and ensure zero pending leads beyond TAT.
  • Prepare and submit daily call and outreach reports.
  • Understand company products and be able to pitch confidently to B2B clients.
  • Work closely with pre-sales and sales teams to smoothly transfer qualified leads.

Performance Outcomes

  • Master product knowledge & Zoho tools within 30 days and score 80% or above in product assessment.
  • Achieve 150–200 calls per day with minimum 80% contact ratio.
  • Generate 2–4 qualified leads per day from CRM data.
  • Maintain 100% CRM accuracy and timely follow-ups.
  • Submit daily call reports and ensure compliance with internal processes.

Required Skills & Competencies

Technical Skills

  • CRM usage & data entry accuracy (Zoho preferred).
  • Basic Excel/Google Sheets for daily reporting.
  • Multi-channel communication handling (call, WhatsApp, email).

Functional Skills

  • Strong communication & active listening.
  • Sales pitching & objection handling for B2B prospects.
  • Time management & multitasking.
  • Understanding of B2B communication & lead qualification logic.

Behavioral Skills

  • Persistence and resilience in high-volume calling.
  • Professional communication & positive attitude.
  • Accountability, discipline, and ownership of targets.

Qualification & Experience

  • Graduate (any stream).
  • 1–2 years experience in B2B telecalling / inside sales / lead generation.
  • Experience in industrial, manufacturing, trading, or B2B environment preferred.

Must-Have Key Attributes

  • Excellent spoken English & Hindi.
  • Confidence in outbound sales calling.
  • Strong follow-through and discipline.
  • Target-driven and process-oriented mindset.

Good to Have

  • Experience in Zoho CRM or similar CRM platforms.
  • Exposure to industrial/B2B sales environments.
  • Basic Excel reporting skills.

Job Types: Full-time, Permanent

Pay: ₹20, ₹22,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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