Apartment Supervisor

Job Title: Apartment Supervisor (Known locally as "Flat Supervisor")

Location: Marine Drive Ernakulam, Kerala

Reports to: Alliance Residency Owners' Welfare Association (AROWA) Managing

Committee / President / Secretary

Key Responsibilities:

1. Administrative & Financial Management:

• Maintain all records and documentation related to the apartment complex,

including resident directories, vendor contracts, and maintenance logs.

• Handle communication between the AROWA committee and residents

through notices, circulars, and WhatsApp groups.

• Ensure the collection of monthly maintenance charges from residents and

follow up on dues.

• Manage petty cash for daily expenses and maintain accurate accounts for all

expenditures.

• Obtain quotes from vendors for various services and projects.

2. Maintenance & Upkeep:

• Conduct daily rounds to inspect common areas, including lobbies, corridors,

staircases, parking areas, gardens, and the building exterior.

• Supervise and coordinate the work of housekeeping staff, gardeners, security

guards, and other maintenance personnel.

• Schedule and oversee periodic pest control activities.

• Manage the proper functioning of elevators, water pumps, generators, and

electrical systems, coordinating with technical staff for repairs.

• Oversee the maintenance of swimming pools, clubhouses, and gyms (if

applicable).

• Ensure proper water management, including the timely filling of overhead

tanks and monitoring of sump levels.

• Manage waste disposal and ensure compliance with local municipal rules.

3. Security & Safety:

• Supervise the security guard team to ensure 24/7 vigilance.

• Monitor CCTV systems.

• Manage entry and exit of visitors, domestic helpers, and delivery personnel,

maintaining a logbook.

• Ensure all fire safety equipment (extinguishers, hoses, alarms) are in place and

periodically inspected.

• Implement and enforce society rules and regulations for the safety and

comfort of all residents.

4. Vendor & Stakeholder Management:

• Liaise with external service providers such as plumbers, electricians, elevator

maintenance companies, and civil contractors.

• Supervise the work of contractors to ensure quality and timely completion.

• Be the first point of contact for resident complaints and service requests,

addressing them promptly or escalating them to the AOA committee.

5. Compliance:

• Ensure the complex complies with local government regulations (e.g., from the

Cochin Corporation).

• Keep records of all compliance-related certificates and inspections.

Qualifications and Experience:

• Minimum of a High School Diploma (Plus Two); a degree or diploma in facility management is a plus.

• Proven experience of 2-5 years as an Apartment Supervisor, Building, Supervisor, or in a similar property maintenance role.

• Experience in managing staff (security, housekeeping, etc.).

Working Conditions:

• Typically, a 6-day work week between 9.00am to 5.30pm. Must be available

on-call for emergencies.

• Accommodation within the complex may be provided if required.

Compensation:

• Salary will be commensurate with experience,

• Bonus may be paid during festivals like Onam, Christmas.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Work Location: In person