Ground Staff

1 day ago

Ananda Nagar Guwahati, India Priyanya Aviation Services Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

A customer operations job profile involves managing daily customer interactions, resolving issues, and implementing processes to improve the overall customer experience. Key responsibilities include handling inquiries through various channels, processing orders, and maintaining accurate records. More senior roles, such as a customer operations manager, involve training teams, analyzing metrics, and collaborating with other departments to enhance service quality and efficiency.

Core responsibilities

  • Customer support: Responding to customer inquiries and complaints via phone, email, chat, or in person.
  • Problem-solving: Addressing and resolving customer issues, including technical support, and processing orders, returns, and refunds.
  • Process management: Following standard operating procedures for daily tasks like order management and handling escalated issues.
  • Record keeping: Maintaining detailed and accurate records of customer interactions, transactions, and complaints.
  • Product knowledge: Staying up-to-date on products and services to accurately answer questions and assist customers.

For management and leadership roles

  • Team management: Hiring, training, and developing customer service staff.
  • Process optimization: Developing and implementing strategies to improve service quality, efficiency, and customer satisfaction.
  • Performance monitoring: Tracking key performance indicators (KPIs) and analyzing data to identify areas for improvement.
  • Cross-functional collaboration: Working with other departments, such as sales and finance, to ensure a cohesive customer experience.
  • Strategic planning: Project managing customer service initiatives and developing strategies to support business goals.

  • Airport Ground Staff

    2 weeks ago

    Guwahati, Assam, India Viswamitempowersolution Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Viswamitempowersolution is seeking dynamic and customer-oriented individuals to join our team as Airport Ground Staff. As a member of our ground staff, you will play a crucial role in ensuring the smooth and efficient operation of our airport in Guwahati, Assam. Position: Airport Ground Staff - Males & Females Location: Guwahati, Assam, India Contract...

  • Airport Ground Staff

    2 weeks ago

    Guwahati, Assam, India Viswamit Empower Solution Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Viswamitempowersolution is seeking dynamic and customer-oriented individuals to join our team as Airport Ground Staff. As a member of our ground staff, you will play a crucial role in ensuring the smooth and efficient operation of our airport in Guwahati, Assam. Position: Airport Ground StaffMales & Females Location: Guwahati, Assam, India Contract Details:...

  • Fresher hiring for Ground Staff Executive

    23 hours ago

    Guwahati, India Go Fly Consultancy Full time

    job descriptiondear candidate,we are looking for a dynamic candidate with good communication skillsroles and responsibilitiesgreeting and welcoming passengers, and responding to king in ng ing airline king aircraft with ning aircraft after sting disabled passengers and those with small iding information to red candidate profile 10th,12th,any degree,diploma...

  • Hiring For Higher Secondary Freshers

    2 weeks ago

    Guwahati, India AI Aviaction Full time

    as a ground staff member, your responsibilities include assisting passengers during check-in and boarding, ensuring the safety and comfort of passengers while they are on the ground, handling luggage and cargo, directing passengers to their assigned seats, coordinating with other ground crew members to ensure smooth operations, and addressing any passenger...

  • Hiring For Ground Staff

    6 days ago

    Sahibzada Ajit Singh Nagar, India Unique Consultant Full time

    Dear Sir/Ma'amGreetings of the day !!!This is to inform you that we do have the job openings for fresher and experience Candidates for the profiles Ground Staff,Responsibilities:Creating accurate project specificationsDesigning engineering experimentsCreating technical reports for customersCompleting regulatory documents concerning safety issuesFinishing...

  • Job openings at Airport For Ticketing Agent in Ground Dtaff

    5 days ago

    Guwahati, Assam, India Viswamitempowersolution Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Position: Ticketing Agent in Ground Staff Location: Guwahati, Assam, India Company: Viswamitempowersolution Contract Details: Full-time Are you a customer service-oriented individual with a passion for the aviation industry? Do you thrive in a fast-paced environment and enjoy interacting with people from all over the world? If so, we have the perfect...

  • Freshers & Experience || Full Time || Ground Staff

    6 days ago

    Sahibzada Ajit Singh Nagar, India AI Aviaction Full time

    Dear Sir/Ma'amGreetings of the day !!!This is to inform you that we do have the job openings for fresher and experience Candidates for the profiles Ground Staff,Responsibilities:Creating accurate project specificationsDesigning engineering experimentsCreating technical reports for customersCompleting regulatory documents concerning safety issuesFinishing...

  • Air Ticketing Staff

    4 days ago

    Guwahati, India Drime Light Full time

    LARGEST AIRPORTS JOBSJob opening at Air Ticketing StaffHR#HIRING FOR: Ticketing StaffAirlines jobs opened for Ground Staff, Cabin crew, Floor manager, Ticketing officer, Loader, Helper, trolley boy, Electrician, Computer operator, Food counter, Luggage counter, Security staff, And other different job category.Qualification required 8th,10th, 12th, Graduate,...

  • Higher Secondary Freshers For Cabin Crew

    4 days ago

    Guwahati, India Skytech Full time

    we are looking for 17 cabin crew posts in kolkata,patna,ranchi,raipur, chhattisgarh,guwahati,bhubaneswar,asansol,howrah, with deep knowledge in air ticketing,airline operations,aviation,hospitality,cabin crew activities,ground staff activities,interpersonal skills,ground handling,hostess activities,personality development,grooming,basic computer skills and...

  • Airport Passenger Service Associate Jobs For Freshers

    4 days ago

    Guwahati, India DPSR Consultancy Solutions Full time

    we are looking for 35 airport passenger service associate posts in guwahati, raipur, chhattisgarh, bhopal, imphal, agartala, visakhapatnam, vadodara, coimbatore, mumbai, chennai, with deep knowledge in airport ticketing, airport operation, airport cargo, airport ramp, airport staff, airport executive, airport representative, airport manager, airport...