Cloud Support Engineer I

1 week ago

Bengaluru, Karnataka, India Zadara Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Who We Are Zadara is a leading provider of AI edge clouds, delivering a groundbreaking distributed cloud platform purpose-built for sovereign AI applications. Zadara platform powers advanced AI capabilities with the simplicity, agility, and flexibility of cloud computing while ensuring seamless multi-tenancy through fully automated, end-to-end provisioning of compute, storage, and networking resources. Zadara's vision is to build and operate the largest global Edge Cloud Network to enable innovative technologies & services that improve the way the world communicates, works, heals, travels and plays. We have a global and diverse workforce that is growing as we expand our customer base. Together as a team we are making an impact on the Edge Cloud market.
Our Zadarian Culture All Zadarians are finding their edge by living and breathing our core values; We are One Team, We are Respectful, We are Accountable, We are Achievers, We are Visionaries.
We believe that good things happen to people and business in a culture of choice. Where diverse and individual needs, wants and wishes are respected and rewarded — where the possibilities are limitless. Here you can, breakout and breakthrough to do your best work.
What Diversity & Inclusion Mean to Us We are 'One Team' is one of Zadara's core values and it's more than just a phrase. It reflects our commitment to creating a Culture where every individual feels seen, heard, and valued. At Zadara, we celebrate the richness that comes from a wide spectrum of cultures, backgrounds, generations from Gen Z to Baby Boomers and the unique talents and skills each person brings. Our global team represents a vibrant mix of perspectives that fuels innovation, drives collaboration, and shapes a forward-thinking, people-centered workplace. At Zadara we embrace our differences and turn those differences into our greatest strengths. That's how we grow stronger together.

Your Team & Role This role provides Tier 1 cloud support for auto-generated alerts for; servers, networking equipment, and Zadara cloud resources. Your day to day
  • 24/7 shift rotation
  • Provide prompt technical support to customers via phone, email, or remote access.
  • Offer expert technical support for cloud-based and on-premises storage solutions, including object storage and network configurations.
  • Troubleshoot complex issues related to networking, Linux operating systems, and cloud computing environments.
  • Track issues through to resolution timely and effectively.
  • Provide prompt and accurate feedback to customers.
  • Prioritize and manage several open issues at one time.
  • Collaborate closely with next level teams, leveraging these interactions to expand our knowledge base and promptly involve higher-level expertise for urgent and critical incidents.
  • Proactively identify and troubleshoot system and network connectivity and performance issues.
  • Build and maintain strong relationships with customers and partners.
  • Create and maintain detailed documentation of common problems and solutions to improve support processes.
  • Monitor cloud services and infrastructure to proactively identify and resolve potential issues before they impact customers.
  • Work closely with senior members of the Support, DevOps and Engineering teams.
What you bring
  • Must live within commuting distance of the Zadara office.
  • 2-5 years experience in technical customer support 
  • Outstanding communication skills, both written and verbal, with fluency in English.
  • Excellent interpersonal and customer service skills including prior client-facing experience.
  • Strong understanding of storage technologies (SAN, NAS, object storage) and networking principles.
  • Proficient in cloud computing services (AWS, Azure, Google Cloud) with a focus on storage and networking solutions.
  • In-depth knowledge of Linux OS, including system administration and troubleshooting.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Effective time management skill working on multiple issues at once.
  • Develop and maintain technical documentation, guides, and FAQs to assist customers and promote self-service troubleshooting.
  • Ability to work with and successfully communicate with those who are technically proficient and with those with limited understanding of technical concepts.
  • Understanding of ITIL V3 concepts, processes and functions.
Your education
  • BE (Bachelor of Engineering) or B.Tech (Bachelor of Technology) in Computer Science
Nice to have
  • Certifications in cloud technologies (AWS Certified Solutions Architect, Google Cloud Certified, Azure Fundamentals, etc.).
  • CompTIA Network+, CCNA (Cisco Certified Network Associate), or Juniper JNCIA (Juniper Networks Certified Internet Associate)
  • Knowledge of scripting languages (Python, Bash) for automation of routine tasks.
  • Experience with monitoring tools (e.g., Grafana, Prometheus, CloudWatch) and ITSM platforms (e.g., Confluence, JIRA).
  • A proactive approach to customer service and a dedication to achieving excellence in customer satisfaction
#2024_004
Zadara is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Our recruitment process may include the use of AI-powered search tools to proactively identify candidates based on job requirements.
Please review Zadara's here Please review Lever's here
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Cloud Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Aura Cloud Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Aura Cloud is a class leading cloud platform for financial institutions to launch and run their business at light-speed. Our platform is at the center of our customers' digitization path and business critical.We provide 24/7 platforms for critical core financial applications that require a very high degree of quality and stability of the platform. We are...

  • Cloud Engineer

    1 week ago

    Bengaluru, Karnataka, India Tek Support Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title:Cloud EngineerExperience Required:10+ YearsLocation:RemotePosition Overview:We are seeking a highly experienced Cloud Engineer Trainer with over a decade of expertise in designing, implementing, and optimizing cloud infrastructure. The role requires strong proficiency in cloud platforms, automation, security, and scalability, with the ability to...

  • Cloud Support Engineer I

    2 weeks ago

    Bengaluru, Karnataka, India Zadara Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Who We AreZadara is a leading provider of AI edge clouds, delivering a groundbreaking distributed cloud platform purpose-built for sovereign AI applications. Zadara platform powers advanced AI capabilities with the simplicity, agility, and flexibility of cloud computing while ensuring seamless multi-tenancy through fully automated, end-to-end provisioning of...

  • Senior Customer Success Engineer I

    2 weeks ago

    Bengaluru, Karnataka, India Rubrik Security Cloud Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Location: Bangalore, IndiaTimings: EST hours 08:30PM - 05:30AMHybrid Model - 3 days from office & 2 days from homeAbout The TeamRubrik's Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers...

  • Engineer I

    4 days ago

    Bengaluru, Karnataka, India lululemon Full time

    About lululemon:lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative products,...

  • System Engineer-I

    19 hours ago

    Bengaluru, Karnataka, India Advisor360 Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    ​We hire people with all kinds of awesome experiences, backgrounds, and perspectives. We like it that way. So even if you don't meet every single requirement, please consider applying if you like what you see. As a Systems Engineer-I at Advisor360°, you will be responsible for the support of our core systems and processes. This position focuses on...

  • Manager I, Cloud FinOps

    5 days ago

    Bengaluru, Karnataka, India Circles Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role - Senior FinOps EngineerStandard Title - Manager I, FinOpsLoc - Bangalore IndiaAbout UsFounded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation...

  • I&E Facility Engineer

    1 week ago

    Bengaluru, Karnataka, India Chevron Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About The PositionInstrumentation and Electrical Facility Engineer is a member of Chevron's ENGINE Facilities Designs Engineering team providing instrumentation, controls, and electrical designs support to Chevron's Refining and Liquified Natural Gas (LNG) assets. This role is responsible for supporting the troubleshooting, analysis and development of I&E...

  • Senior Cloud Engineer

    1 week ago

    Bengaluru, Karnataka, India Cloud Software Group Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    We need you to:Own our SQL database systems and meet critical quality, availability, performance and reliability goalsDesign and build the tools, frameworks, systems, and processes related to the operation of our databases and integration with Site Reliability capabilitiesWork with the development teams to design scalable, robust systems using cloud...

  • I&E Facility Engineer

    1 week ago

    Bengaluru, Karnataka, India Chevron Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Total Number of Openings1About the position:Instrumentation and Electrical Facility Engineer is a member of Chevron's ENGINE Facilities Designs Engineering team providing instrumentation, controls, and electrical designs support to Chevron's Refining and Liquified Natural Gas (LNG) assets.  This role is responsible for supporting the troubleshooting,...