Junior Site Reliability Engineer

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description
Join us in revolutionizing customer experiences with our client, a global leader in cloud contact center software. As a Junior Site Reliability Engineer, you will work closely with senior engineers to support and improve the observability, reliability, and performance of complex cloud-based systems. This is a great opportunity to develop your skills in monitoring, automation, and troubleshooting production services while learning from experienced SREs.

Responsibilities:

• Assist in monitoring approximately 30 microservices and ensure system health and performance.
• Help build and maintain dashboards for system observability and reporting.
• Participate in troubleshooting production issues, escalating where necessary.
• Collaborate with service owners to collect requirements and improve monitoring coverage.
• Support automation initiatives to streamline reporting and log management.
• Contribute to a consistent look and feel of dashboards for quick issue identification.

Qualifications

• 1+ years of experience working as an SRE or in a similar role (DevOps, Production Support).
• Basic understanding of SQL and NoSQL databases (e.g., Redis, MongoDB, PostgreSQL, MySQL).
• Familiarity with at least one programming or scripting language (Python preferred).
• Basic knowledge of cloud concepts and modern software delivery practices.
• General understanding of version control (Git).
• Strong problem-solving and communication skills, willingness to learn.

Nice to have:

• Exposure to monitoring tools (Grafana, Prometheus, ELK stack, etc.).
• Experience with CI/CD pipelines and automation practices.
• Bachelor's degree in Computer Science, Engineering, or related technical field.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
• Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.