Assistant Manager

At IDEMIA, we are passionate about shaping the future of secure identity and authentication solutions. Our innovative technologies play a crucial role in enhancing security, privacy, and convenience for individuals and organizations worldwide.

You may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined.We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems.

We serve our clients in 180 countries thanks to our 15,000 employees worldwide.

About IDEMIA Public Security

We are dedicated to serving government and public security entities and, in so doing, IDEMIA is committed to the responsible use of technology for public safety. We develop cutting-edge biometrics technologies and identity verification systems that prioritize privacy, human rights and ensure fair and unbiased application. We are also committed to building an inclusive and diverse culture and our impact on sustainability. For example, in 2023, the Life Cycle Assessment for Vision Pass SP revealed a 38% energy reduction, attributed to its sustainable smart power-saving mode

Work timing: US shift (5 pm to 2 am) 5 days

Office location: Noida sector 73

Check out IDEMIA office location & Pictures (Click on this link)

Position Summary:

We are seeking a highly organized and proactive individual to support tactical purchasing activities and manage administrative tasks related to travel within the US. This role will contribute to enhancing supply chain visibility, contract governance, and sourcing efficiency.

Key Responsibilities:

Travel Administration (US + France):

• Oversee comprehensive travel arrangementsincluding flights, accommodations, car rentals, and visa processingfor employees across multiple regions. Partner with travel agencies, vendors, and internal teams to ensure smooth and efficient travel experiences.
• Establish and enforce travel policies that promote compliance and cost savings.
• Track travel expenditures, generate monthly reports, and analyze data to identify opportunities for optimization.
• Respond proactively to traveler inquiries and resolve any travel-related issues.

User Profile & System Administration

• Create user profiles within Travel portal for all regions.
• Handle updates to user accounts, such as changes in management, contact details, and employee group transfers.
• Support delegate approval configurations when direct managers are unavailable.

Traveler Support & Issue Management

• Address daily traveler inquiries and escalation cases related to bookings, preferred travel options (hotels, flights, transportation), and system navigation.
• Serve as the main contact for urgent travel matters such as cancellations, rental car problems, and emergency rebookings, coordinating closely with support team of Travel portal.
• Track and resolve open Travel portal community cases, including managing credits, refunds, and support tickets.

Training & Communication

• Conduct training and onboarding sessions for travelers and site managers, particularly during the launch of new Points of Sale (POS) or system updates.
• Engage in monthly Continuous Improvement team meetings to analyze user behavior, travel expenses, and adherence to travel policies.

Tactical Purchasing & Supply Chain Support:

• Develop and maintain reporting dashboards for Purchasing and Supply Chain teams.
• Track key metrics and KPIs to support data-driven decision-making.

Contract & Documentation Management:

• Support the procurement team in managing contract Repository (dependent on security clearance): drafting, coordinating signatures, and maintaining records using tools like DocuSign, Hyperlex and Sharepoint
• Assist in issuing and evaluating RFIs and maintain documentation. Coordinate NDAs and ensure proper documentation and archiving.

Sourcing & Cost Management:

• Support Tactical Sourcing activities including vendor comparisons, quoting, and purchase order management.
• Assist in the maintenance of the PSNA (Purchasing and Supply Network Administration) Savings Reporting and Action File.

Must have Skills

• Excellent communication skills, with the ability to engage regularly with stakeholders located across various regions globally.
• Proficient in Microsoft Excel and analytical tools (Power BI is a plus).

Required Skills & Qualifications

• Bachelors degree in Business Administration, Supply Chain, or related field.
• 7+ years of relevant experience in travel management and/or tactical procurement.
• Strong knowledge of travel platforms (e.g., Egencia) and ERP systems.
• Exceptional organizational and time-management skills.
• Strong interpersonal skills and ability to collaborate with cross-functional teams.
• Attention to detail and ability to manage multiple priorities.
• Experience in Corporate Travel management and in working globally corporate Tavel agencies is a strong plus
• Contract and document management experience is a strong plus.

Why Join Us

• Dynamic and collaborative work environment.
• Opportunity to impact both corporate travel efficiency and procurement effectiveness.
• Exposure to global stakeholders and diverse sourcing projects.