
Officer - Video Banking
2 weeks ago
Job Purpose:
The Officer Video Banking will be responsible for handling customer interactions through secure video calls. The role ensures personalized customer service, sales support, and banking transactions in a virtual environment, thereby enhancing customer convenience and digital adoption.
Key Responsibilities:
- Handle customer queries, requests, and transactions via video banking channels.
- Assist customers with account opening, KYC verification, service requests, and complaint resolution.
- Provide information about bank products & services and support in cross-selling / upselling.
- Ensure compliance with regulatory and bank policies during all video interactions.
- Maintain high service standards to deliver excellent customer experience.
- Accurately update customer records and ensure secure handling of customer information.
- Resolve issues within defined turnaround time and escalate complex cases as needed.
- Contribute to meeting customer service & sales targets assigned to the video banking team.
- Promote digital banking channels and guide customers in using them effectively.
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