Principal -Product Engineering

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description
As Principal AI Engineer, you will lead the technical design and development of AI agent systems and LLM-powered capabilities. You'll operate at the intersection of applied research, systems design, and strategic customer engagement. While your day job includes architecting scalable, production-ready AI components, your role also spans into guiding enterprise customers—serving as a thought leader in pre-sales, executive briefings, and AI strategy workshops.

Key Responsibilities:
Technical Leadership

• Architect and implement advanced AI agent frameworks using LLMs (e.g. GPT, Claude, open-weight models).
• Design end-to-end systems and solutions that integrate planning, memory, retrieval, and tool usage within AI agents.
• Lead model evaluation, prompt engineering, fine-tuning, and RLHF efforts where necessary.
• Collaborate with product and engineering teams to translate AI capabilities into platform features.

Customer & Pre-Sales Engagement

• Partner with Sales, Product, and GTM to articulate AI strategy and solution architecture to enterprise clients.
• Participate in pre-sales meetings, technical deep-dives, and AI innovation workshops with C-level stakeholders.
• Translate customer needs into solution blueprints involving agents, LLMs, and AI workflows.
• Represent the company in conferences, webinars, and thought-leadership forums as an AI expert.

Requirements:
Must-Have

• PhD in Computer Science, Machine Learning, NLP, or related field.
• 7+ years of industry experience in AI/ML, with at least 2 years focused on LLMs and/or AI agents.
• Strong programming skills in Python and experience with frameworks such as LangChain, Transformers, Ray, or similar.
• Experience building production systems using LLMs (RAG, agentic workflows, orchestration, tool use, etc).
• Exceptional communication skills and a proven ability to present complex ideas to technical and non-technical audiences.
• Experience in client-facing roles or pre-sales technical advisory.

Nice-to-Have

• Experience with enterprise AI deployment (e.g., compliance, privacy, scalability).
• Publications or public talks in AI, NLP, or agentic systems.
• Contributions to open-source LLM/agentic frameworks.

Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.