Software Engineer

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description
Team Overview:
The AI Search Operations Team is responsible for the day-to-day operations, stability and continuous improvement of ServiceNow AI Search as the enterprise search engine. In addition to platform operations, the team owns the application workflow development required to support, extend and automate AI Search–related use cases across the ServiceNow ecosystem.

The team ensures that AI Search delivers consistent, accurate and reliable search experiences while enabling business workflows through custom and out-of-the-box ServiceNow workflows.

What You Get To Do In This Role

• Operate and support ServiceNow AI Search as a critical enterprise platform capability.
• Monitor platform health, performance, and availability of AI Search services.
• Handle incident management, problem resolution, and operational support.
• Own application workflow development related to AI Search use cases.
• Design, build and maintain application workflows related to cloud infrastructure.
• Build automation for provisioning, lifecycle management and decommissioning workflows
• Collaborate with application development teams to onboard new enhancements.
• Manage enhancements, defect fixes, and continuous improvements in alignment with business priorities.
• Ensure operational readiness, scalability, and compliance with enterprise standards.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience in using AI Productivity tools such as Cursor, Windsurf, etc. is a plus or nice to have
• 2 to 4 years of experience with Java or a similar OO language
• Passion for JavaScript and the Web as a platform, reusability, and componentization
• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Experience with Linux or Shell Scripting
• Analytical and design skills
• Working knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools)

FD21

Additional Information

Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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