IT Data Protection and Support officer

2 days ago

Bengaluru, Karnataka, India Duranta Infotech Private Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

We are looking for a proactive and detail-oriented IT professional who can wear multiple hats — managing data protection documentation, handling client security questionnaires, and providing day-to-day IT and desktop support. This role bridges compliance, cybersecurity, and IT operations to help ensure our organization maintains strong privacy standards and smooth technical operations. Its a hybrid IT Data Protection & Support Officer role, combining data privacy compliance, documentation, client coordination, and hands-on IT support responsibilities.

Key Responsibilities

  • Data Protection & Compliance
  • Draft, review, and maintain IT and data protection policies, procedures, and SOPs (e.g., Information Security Policy, Data Retention Policy, Access Control Policy).
  • Assist in ensuring compliance with data protection regulations (e.g., GDPR, CCPA, ISO 27001 principles).
  • Conduct internal checks to ensure adherence to data privacy and IT governance practices.
  • Help maintain the Records of Processing Activities (RoPA) and assist in Data Protection Impact Assessments (DPIAs).
  • Client Questionnaires & Documentation
  • Review and complete IT security and data protection questionnaires from clients and partners.
  • Collaborate with internal stakeholders to gather accurate technical and policy information.
  • Maintain a library of standard responses for client security and privacy due diligence requests.
  • Support client audits by providing relevant documentation and compliance evidence.
  • IT Support & Operations
  • Provide Tier 1–2 desktop and application support for internal users (hardware setup, software installation, troubleshooting).
  • Manage user access, account provisioning, and permissions in core systems.
  • Maintain endpoint protection, patching, and asset management practices.
  • Support backup and recovery operations and coordinate with vendors when needed.
  • Contribute to IT process improvement and automation initiatives.
  • Cross-Functional Collaboration
  • Work closely with Information Security, Legal, HR, and Operations teams to ensure IT and data policies are aligned and enforced.
  • Assist during audits, assessments, or external reviews.
  • Participate in IT awareness and training sessions for staff.

Education
Qualifications & Skills:

  • Bachelor's degree in Information Technology, Computer Science, or related field.

Experience

  • 2–5 years of experience in IT support, compliance, or data protection.
  • Exposure to regulatory or standards frameworks (GDPR, ISO 27001, SOC 2, etc.) is a plus.
  • Experience writing and maintaining IT/security policy documents preferred.
  • Familiarity with client/vendor due diligence processes.

Technical Skills

  • Windows/Mac OS administration, endpoint management, and troubleshooting.
  • Basic understanding of networks, firewalls, and security best practices.
  • Knowledge of Microsoft 365 environments.
  • Exposure to ticketing systems and ITSM tools

Soft Skills

  • Strong written communication and documentation ability.
  • Excellent organizational skills and attention to detail.
  • Able to manage multiple priorities in a lean, fast-paced team.
  • Customer-service oriented and collaborative mindset.

Optional Certifications (a Plus)

  • CompTIA Security+ or equivalent
  • ISO 27001 Foundation / Implementer
  • ITIL Foundation
  • Microsoft Certified: Modern Desktop Administrator
  • Certified Data Protection Officer (CDPO) or CIPP (basic level)

Skills: it security,cyber security,data protection

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