Associate Manager Implementation

About Intugine:

The physical goods we consume every day (think dairy, snacks, furniture, clothing, electronics, automobiles, etc.) are sourced, manufactured, stored, and moved across a highly intricate supply chain before they can reach us. The brands that operate these supply chains find it difficult to adhere to promised delivery times, meet customer expectations, or control operations costs.

Intugine Technologies, one of the world's leading multimodal supply chain visibility providers, helps brands across the globe optimize operations, reduce logistics costs, and delight customers. Our best-in-class visibility platform helps businesses gain comprehensive visibility over their supply chain across modalities(air/land/sea/rail). Over 75 large enterprises like Philips, Flipkart, Xiaomi, Diageo, Kuehne Nagel, Ultratech Cement, Myntra, Swiggy Instamart and Mahindra Logistics rely on Intugine to ensure efficiency in their everyday operations.

Role
:

The Associate Manager - Implementation plays a pivotal role in the business and carries a high level of responsibility. As well as overseeing all operational areas of the business, the role is central in supporting business growth. He/she interfaces directly with both customers and providers.

Responsibilities
:

• End-to-end implementation of Intugine's solution at mid-market customers, ensure timely implementation by directing, guiding others, and applying various operational excellence tools to resolve problems including providing training.
• Travel to client locations to understand their needs, train them about Intugine's solutions and build relationships with them.
• Design and set up processes and work on continuous improvement of the set processes
• Collaborate with the technical team to set up or configure Intugine's software platform as per clients' requirements and troubleshoot technical issues raised by them.
• Set and monitor KPIs to access projects.
• Implement systems and processes that deliver improvement toward 100% conformance to client requirements.
• Research and analyze Intugine's new products and design a process for their implementation.

Requirements :

• 1-2 years of experience in product implementation
• B2B SaaS implementation experience preferred
• You must be able to see the big picture as well as the finer details, as your work is across the spectrum. You will deal in small daily matters, as well as larger aims and setting goals. A systematic organized approach to work is vital.
• Brilliant communication and interpersonal skills, for dealing with many types of people at all levels in a direct diplomatic way is essential. An understanding of customer/client requirements is a must.
• Soft skills, including effective time management, prioritizing, and delegation, are a must.
• Knowledge of SCM is a plus.
• Having natural creative flair and being full of ideas and energy to introduce new concepts and innovations would also be advantageous.
• Desire to assume responsibility and work autonomously.
• Highly organized and able to juggle numerous tasks.
• Good written and spoken English (being a native speaker will be a plus).

Perks at Intugine:

• Comprehensive Health Cover - For you
• Personal Development Budget- Upskill yourself, we've got the bill
• Flexible Working Hours - Set your work hours
• Open door policy - No to cubicles. Yes to the Open door policy.
• Generous Parental Leave - Cause work comes second sometimes
• Documented Equal Pay Policy - Since we're in 2025
• Education Assistance - Let us help you soar to new heights
• Work Autonomy - Enjoy complete ownership over your work
• Employee Life Skill Training Program - Regular sessions on tax saving, investments, mental well-being, health and Fitness, etc.
• Company Outings - Unwind with teammates. Work can wait.
• Paid time off - Because your well-being is our priority