Metrics & Reporting Specialist - Cloud Finance - Shared

3 days ago

INHYDSAR, India Google Operations Center Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Join Us

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

As the Reporting Analyst you will help drive critical business decisions by analyzing metrics and designing reports.  You communicate these results to stakeholders and often provide suggestions based on the findings.

Position Responsibilities

  • Develop business analysis and data recording systems for departmental implementation.

  • Maintain databases and perform updates as necessary to ensure accuracy

  • Regularly examine data reports to identify and rectify errors

  • Gather data and perform statistical analysis for various types of business reports

  • Communicate the results of data analysis in written and verbal form to managers regularly

  • Develop automated business reports that provide insight into key data points leveraging on available Google tools (Apps Script, Macros, PLX, Data Studio)

  • Create intelligent and automated tools tailored to the business requirements through careful scoping and evaluation with key stakeholders.

Minimum Qualifications

  • Excellent English communication skills (both written and oral) and stakeholder management at multiple levels

  • 2+ years relevant workforce management experience or equivalent

  • Exposure to multi-channel and multi skill inbound/outbound processes

Preferred Qualifications

  • Knowledge of contact center methodologies, process requirements and capabilities

  • Ability to use SQL, Google Sheets in creating pivot tables, graphs and charts

  • Experience developing automated front-end reports and tools with business intelligence (BI) suites (Google Apps Script, Macros, SQL, PLX, Data Studio, Tableau, etc.).

Benefits

  • We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage

  • We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

  • Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy.

Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC  is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-

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