Solutions Architect

About UsPlease be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Careers page. Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to maximize every buyer interaction and strengthen client relationships. Trusted by more than 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia. Learn more at  
Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.
Overview

We are looking for a talented and driven Solution Architect to join our Global Services team. In this role, you will design and implement integration solutions using Seismic's APIs, collaborating closely with product and engineering teams to scope and deliver tailored solutions for our enterprise clients. You will serve as the subject matter expert on Seismic's platform components, working alongside customers, project managers, solution consultants, and teams across different geographies to deliver seamless automations, custom solutions, and integrations.

Who you are:

• Bachelor's Degree (Engineering, Computer Science, Information Systems, or related field) or equivalent experience

• Four or more years of experience with Enterprise Content Professional Services

• Three years or more experience designing and implementing integrations and customer solutions using APIs.

• Above average knowledge or RESTful API
• Above average knowledge of SQL, Web Service Consumption, SOQL, and Salesforce Reporting

• Experience with Seismic or other Sales Enablement platform is a plus

• Ability to lead projects containing teams located in different geographies

• Have led requirements gathering efforts on projects

• Strong written and oral communication skills with proven ability to initiate and manage relationships with customers of all levels

• Self-starter with the ability to manage multiple projects simultaneously

• Demonstrates strong self-learning capabilities with the aptitude to quickly grasp new product features, technologies, and concepts.

• Critical thinking, analysis, troubleshooting, and problem-solving capability

What you'll be doing:

Collaborate with business development, product management, and engineering teams to define, design and create integration solutions for complex client integration needs.

• Lead requirement gathering sessions with enterprise customers to understand business goals, technical requirements, and integration objectives.

• Translate business and technical requirements into detailed solution designs, architecture diagrams, and data flow documentation.

• Serve as a subject matter expert on Seismic's platform capabilities, APIs, including outof-the-box offerings and custom integrations.

• Provide strategic and hands-on technical guidance to clients throughout the implementation, and post-deployment phases.

• Communicate and present solutions effectively to client executives and technical teams.

• Serve as the technical lead across multiple concurrent projects, ensuring timely delivery and high-quality outcomes in collaboration with cross-functional and teams across different geographies.

• Identify and mitigate risks in technical workstreams, escalating critical issues as needed.

• Deliver ongoing support and services for existing customers in alignment with SLAs.

• Conduct virtual and on-site training sessions to enable customer success.
• Mentor and support junior team members, fostering knowledge sharing and skill development.

• Collaborate with Product, Engineering, and Customer Success teams to advocate for customer-driven enhancements and feature requests.

• Mentor and support junior team members, fostering knowledge sharing and skill development.
• Collaborate with Product, Engineering, and Customer Success teams to advocate for customer-driven enhancements and feature requests.

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Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales enablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also expanded its team and product portfolio with the strategic acquisitions of SAVO, Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.  

Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.   

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  

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