IT Support Engineer
1 week ago
Job Title: Senior Desktop Support Engineer
Location: ICD Tumb, Adani Logistics Park
Company: Vichare Enterprise (Third-Party Payroll)
Contact Person: Ashish Mishra –
Responsibilities:
- Provide advanced troubleshooting and resolution for desktop, laptop, and peripheral issues.
- Respond to and manage escalated support tickets using ServiceNow, ensuring timely resolution.
- Install, configure, and maintain software and hardware components.
- Assist in the setup and support of network-related issues and connectivity.
- Document support processes, resolutions, and updates in the ticketing system.
- Collaborate with other IT teams to resolve cross-functional issues and improve support workflows.
- Stay updated with current IT trends, tools, and technologies.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 4–5 years of experience in desktop support or a similar IT role.
- Strong understanding of computer hardware, software, and networking fundamentals.
- Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
Skills:
- Proficiency in Windows OS, Mac OS, and Active Directory.
- Familiarity with Microsoft Office Suite, remote desktop tools, and ticketing systems like ServiceNow.
- Strong skills in network troubleshooting, hardware diagnostics, and repair.
- Understanding of the ITIL framework and service delivery standards.
- Excellent communication and interpersonal skills.
Job Type: Full-time
Pay: ₹19, ₹35,968.48 per month
Benefits:
- Health insurance
- Provident Fund
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