Sr Mgr, Systems Engrg Mgmt

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Leadership & Team Development

• Guide the quarterly and annual planning processes, setting clear objectives, deliverables, and key results for global teams.
• Mentor and support team members through career development opportunities, continuous feedback, and tailored coaching.
• Foster a collaborative, inclusive, and high-performance culture that promotes innovation and accountability.
• Spearhead hiring efforts to attract and retain top engineering talent across Kubernetes, public cloud, and system engineering domains.
• Conduct performance reviews and develop tailored growth plans for team members.

• Technical Strategy & Execution

• Provide technical direction to optimize the performance, reliability, and scalability of Kubernetes clusters and public cloud environments.
• Lead architectural reviews and define best practices for container orchestration, cloud-native operations, and system engineering.
• Develop strategies for integrating public cloud infrastructure (AWS, Azure, GCP) with existing systems and drive digital transformation initiatives.
• Assess and mitigate risks to ensure continuous high availability and operational excellence across all platforms.
• Collaborate with security teams to implement compliance, governance, and best practices for Kubernetes clusters and public cloud deployments.

• Cross-Team Collaboration & Stakeholder Engagement

• Partner with cross-functional engineering teams to align infrastructure priorities with business and product objectives.
• Represent the IDC Systems Engineering and Public Cloud teams both internally and externally, advocating for strategic infrastructure investments.
• Engage with vendors, open-source communities, and industry experts to stay at the forefront of Kubernetes, cloud, and system engineering innovations.
• Work closely with leadership to define and execute a unified strategy across public cloud, system engineering, and kubernetes environments.

To be successful in this role you have:

• 10+ years of experience in infrastructure, system engineering, or related fields, with at least 5+ years in a leadership role.
• Deep expertise in Kubernetes, Cloud-native Technologies and Core Infrastructure components(Network, DNS, DHCP, LDAP, CDN).
• Proven experience managing and scaling distributed systems, including mastery of public cloud platforms (AWS, Azure, GCP).
• Demonstrated ability to lead high-performing, global engineering teams and drive technical roadmaps to achieve strategic objectives.
• Strong analytical and problem-solving skills, with a proven focus on risk assessment and mitigation.
• Excellent communication and collaboration skills, with a track record of working effectively across teams and at senior leadership levels.

Preferred Qualifications

• Working knowledge of Infrastructure as Code.
• In-depth knowledge of Site Reliability Engineering (SRE) principles, monitoring, and observability tools.
• Familiarity with security frameworks and best practices around System Engineering domain.
• Contributions to open-source projects or active participation in the Kubernetes and Public Cloud Communities.
• Experience integrating AI or automation tools to optimize work processes and decision-making.

JV20

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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