Application Manager

Application Manager - Wild Commercial
The Wild Commercial Application Manager will oversee all development, production support and maintenance activities for the platform within the Mid-Market APAC & Europe & Digital Trading Delivery Team. S/he will report to the Delivery Lead, have line management, operational and administrative responsibility for Business Analysts, Technical Leads, Developers and have operational responsibility for matrixed resources (SMs, PMs, etc.) that support her/his application suite.

This is a hands-on role with an expectation of the candidate to also provide technical leadership to the team and be engaged in complex design and development activities alongside the technical team. Would suit a Technical Lead or Senior Developer with robust management credibility and interest looking to further their career in a critical hybrid management-technical role.

What You'll Be DOING
What will your essential responsibilities include?

• Provide vision and goals for team including setting objectives in my HR and providing weekly 1:1s with the team helping them to reach their career aspirations.
• Hands-on design and coding responsibilities working alongside the technical architect, technical lead, developers from AXA XL and strategic partners and leading from the front.
• Guide technical leads, developers and support teams on product direction, project execution, issue resolution, and provide escalation framework via governance
• Work to educate customers on best use of product and support sympathetic change to the product, clearly articulating trade-offs and risks
• Challenge requirements to make sure they are in alignment with product design and architecture
• Work with business and information security to identify security risks and finding solutions, including risk acceptance
• Support internal and external audits to make sure services are delivered in a controlled fashion without undue risk to the company
• Manage service levels to make sure all commitments are met and any variances mitigated to reduce impact on overall cost, schedule, quality for business needs
• Work with Technical Architect in defining, analyzing, planning, measuring and improving product availability and continuity
• Identify and prioritize proactive maintenance action items
• Review and prioritize product defects
• Identify and champion improvement opportunities
• Ensuring that solutions implemented address company security requirements
• Raise Statements of Work and/or Service Level Agreements with application development vendors for specific developments & changes with input from Program/Project Managers, Analysts, Solution Architects and Product Owners
• make sure that all outsourced work performed on applications in the group performed under a fully vetted contract in alignment with Procurement processes, including Security and Legal requirements
• Implements SLA / KPI alignment across the full SDLC for each SOW / SLA
• Maintain positive relationship with suppliers in pursuit of company's best interests
• Estimate work requests at various levels of confidence and manage estimates against actuals to make sure change controls are appropriately managed
• Manage risk to deliver on service levels commitments and project milestones
• Serve as a point of escalation for risks and issues
• Govern internal change processes and development documentation
• Balance demand and capacity
• Work to minimize impact of changes to project costs/P&L
• Line manage Technical Lead, Developers, Business Analysts.

You will report to the Delivery Lead.

What You Will BRING
We're looking for someone who has these abilities and skills:

• Proficient with multiple application delivery models including Agile, iterative and waterfall
• Able to develop Knowledge Management strategy for applications
• Expert level experience in planning and executing complex, large scale initiatives or operational area. Budget, supply, and resource management for IT application development services
• Significant leadership experience in IT with knowledge / skills for leading multi-disciplined technology teams
• robust communication skills, particularly on key matters relating to the application grouping to stakeholders
• Risk identification and mitigation
• Innovative mindset
• Understanding of Information Security issues
• High customer confidence in application service reliability
• Stakeholder management
• Experience in Vendor Management
• Proven planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance and setting realistic timescales
• Adaptable to new/different strategies, programs, technologies, practices, cultures, etc. Comfortable with change, able to easily make transitions.

Who WE Are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a robust and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at

What We OFFER
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential.
It's about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at AXA XL is an Equal Opportunity Employer.

Total Rewards
AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides dynamic compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see