AML- KYC Analyst

2 weeks ago

Mumbai, Maharashtra, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We need candidates with at least one year of relevant experience in AFC processes and retail banking.

Mandatory experience:

  • 1 year of Disputes and chargeback experience.


  • Prior experience in handling card disputes, including both fraud and non-fraud, is required.
  • Familiarity with handling disputes using Visa's VROL (Visa Resolve Online) platform is strongly preferred.
  • Experience in chat-based customer service is required, with a demonstrated ability to resolve complex queries efficiently.

Language proficiency:

  • Written English and second language proficiency level: B2 or higher
  • Language Proficiency Check: The Supplier is responsible for carrying out specific language assessments, which will be determined and detailed by the Supplier. Additionally, all new hires must pass a mandatory language test. If a new joiner does not meet the required score on this test, their employment will be terminated instead of being moved to production.

Skills and requirements:

  • Communication skills (communication with customers)
  • Critical and analytical thinking
  • Attention to detail
  • Ability to multitask, critically analyze and interpret a situation & make difficult decisions under the pressure of time
  • Computer literacy and ability to conduct research on the Internet

Regards,

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