Admin Assistant

3 days ago

Thrissur, Kerala, India BestMed Aesthetique Full time

We are seeking a highly organized and customer-focused Admin Assistant & Customer Relations Executive to support daily administrative operations while delivering excellent customer service. The successful candidate will act as a key point of contact for customers and internal teams, ensuring smooth office processes and positive client experiences.

Office duty hours : 10 am to 6 pm

Key Responsibilities

Administrative Duties

  • Manage day-to-day office administration and clerical tasks
  • Maintain accurate records, files, and databases (digital and physical)
  • Prepare reports, correspondence, and documentation as required
  • Schedule meetings, manage calendars, and coordinate appointments
  • Handle incoming and outgoing emails, calls, and office communications
  • Support management and team members with general administrative assistance

Customer Relations Duties

  • Serve as the first point of contact for customers via phone, email, or in person
  • Respond to customer inquiries, requests, and complaints professionally and promptly
  • Maintain and update customer records and CRM systems
  • Follow up with clients to ensure satisfaction and resolve issues efficiently
  • Build and maintain strong, positive relationships with customers
  • Assist with customer onboarding and after-sales support where applicable

Requirements & Qualifications

  • Proven experience in an administrative, customer service, or similar role
  • Strong organizational and time-management skills
  • Excellent written and verbal communication skills
  • Customer-focused attitude with strong problem-solving abilities
  • Proficiency in MS Office (Word, Excel, Outlook); CRM experience is an advantage
  • Ability to multitask and work independently with minimal supervision
  • High level of professionalism, confidentiality, and attention to detail
  • Only Female candidates are preferred

Job Types: Full-time, Permanent

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Leave encashment

Work Location: In person

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