Mobile devices Manager

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

British Council Pay Band 8

Department: Digital and Technology

Location: Noida, India

Contract: Indefinite Contract (Permanent Role)

Apply by: Sunday, 28 th Sept :59 Local time

Interview window: 01st week of October

This role is open to applicants who already have the legal right to work in India at the time of application. Relocation and visa sponsorship are not available. The British Council supports flexible working, including hybrid arrangements, subject to line manager approval and operational requirements.

Role Context

The Mobile Device Management Lead is responsible for developing and delivering the lifecycle roadmap for Mobile Device Management and Power Platform Services, ensuring alignment with the British Council's Digital Engagement Strategy and organisational needs. This includes overseeing all stages of the service lifecycle—from launch and delivery to improvement and eventual sunset—delivered through a mix of external suppliers and internal Digital and Technology staff. The role is also accountable for the day-to-day management of all lifecycle activities to ensure reliable, secure, and efficient services.

The British Council's Digital and Technology Directorate drives the organisation's digital transformation by creating digital products, optimising platforms, enhancing digital capability, and enabling growth and efficiency. Structured into Product, Engineering, Operations, and Performance divisions, the Directorate oversees strategy, infrastructure, data, innovation, and cybersecurity to deliver customer-focused, secure, and scalable technology solutions. Within this, the Operations division ensures the delivery of secure and performant enterprise platforms and workplace environments, working with suppliers through ITIL-based processes and managing the transition of new products and services into live operations.

Main responsibilities

The Mobile Device Management Lead is responsible for the full service lifecycle, from roadmap development and sourcing strategy to governance, compliance, and service improvement. This includes engaging stakeholders, suppliers, and subject matter experts to ensure services meet business needs, comply with policies and standards, and deliver value efficiently. The role oversees budgets, sourcing decisions, and contractual compliance, while maintaining Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and an accurate Service Catalogue. It sets governance standards, manages risks, and ensures business continuity by maintaining crisis response capabilities and aligning services to regulatory and security frameworks.

In addition, the role acts as a primary point of contact for high-level stakeholders, ensuring service reliability and fostering continuous improvement through benchmarking and review. It provides professional expertise in IT service management, participates in Change Advisory Board decisions, and collaborates with managed service providers and internal teams to resolve high-priority incidents. The Manager also conducts technical reviews, analyses the business impact of change, and advises on supplier performance to ensure services remain efficient, secure, and within the organisation's risk appetite.

Role-Specific Skills

• IT Service Management / ITIL Process delivery
• Supplier Management
  Project management

Role specific knowledge and experience

• Experience of Managing Supplier Service Delivery
• Experience of Managing mobile device management services
• Experience of Managing Power Apps, Power Automate, Power BI, Power Pages, and Power Virtual Agents
  Budget management (desirable)

Education

Degree level or equivalent

Professional Qualification

Minimum / Essential

• Prince 2 Foundation
• ITIL V3/V4 Foundation
• PL-200: Power Platform Functional Consultant Associate
• Microsoft 365 Certified: Endpoint Administrator Associate

Desirable

• Prince 2 Foundation/Practitioner
• ITIL V3/V4 Expert Level
• Microsoft Certified: Azure Solutions Architect Expert
  PL-600: Power Platform Solution Architect Expert

Language Requirements

The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email