Loan Servicing Manager

2 weeks ago

Bengaluru, Karnataka, India JPMorganChase Full time ₹ 20,00,000 - ₹ 25,00,000 per year
Description

join our dynamic team and lead with excellence in the heart of Bengaluru. As a seasoned people manager, you'll drive operational success and innovation. Embrace the opportunity to work in a vibrant environment, ensuring top-tier service and efficiency.

Job Summary

As a People Manager within the Commercial Banking Operations team, you will supervise critical processes like Deal Setup and Rate-Fixings. You will ensure all SLAs are met, escalating exceptions promptly. Your role involves strategic implementation aligned with global operations, maintaining compliance and risk management.

Job Responsibilities

  • Supervise Deal Setup, Drawdowns, and other key processes.
  • Closely monitor daily team performance to meet SLAs.
  • Assess work allocation and identify capacity areas.
  • Implement team strategy in line with global objectives.
  • Ensure adherence to controls and escalate risks.
  • Comply with audit and compliance regulations.
  • Act as SME for complex process queries.
  • Provide input on projects and client transitions.
  • Manage process escalations effectively.
  • Maintain engagement with Lenders and Bankers.
  • Ensure timely escalation to Senior management.

Required qualifications, capabilities, and skills

  • Hold a Bachelor's Degree with minimum10 years in loan servicing.
  • Demonstrate knowledge of Nostro/Cash matching and SWIFT.
  • Exhibit strong problem-solving and investigative skills.
  • Maintain a strong risk and control mindset.
  • Drive small to medium-sized projects successfully.
  • Showcase strong people and performance management skills.
  • Exhibit strong escalation management skills.

Preferred qualifications, capabilities, and skills

  • Possess knowledge of loan systems like Loan IQ.
  • Demonstrate experience in financial industry back office.
  • Exhibit strong analytical and resolution skills.
  • Maintain a proactive approach to risk management.
  • Drive innovation in process improvements.
  • Foster strong relationships with internal/external stakeholders.
  • Exhibit leadership in managing complex projects

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