Telesales Executive

2 days ago

Mohali, Punjab, India Netgains Full time ₹ 5,40,000 - ₹ 7,20,000 per year

Responsibilities:

  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and customer support
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company's reputation
  • Go the "extra mile" to facilitate future customer support
  • Keep records of calls and customer support and note useful information
  • Follow the quality matrix diligently

Requirements:

  • Proven experience as customer support representative or other customer support/customer service roles
  • Proven track record of successfully meeting customer support over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent command over the language
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • FEMALES PREFERRED

Job Types: Full-time, Permanent

Pay: ₹22, ₹30,000.00 per month

Benefits:

  • Paid sick time
  • Provident Fund

Schedule:

  • Fixed shift
  • Monday to Friday

Supplemental Pay:

  • Quarterly bonus

Work Location: In person

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