Digital : Windows Virtual Desktop

6 days ago


Bengaluru, Karnataka, India Tata Consultancy Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Role - Digital : Windows Virtual DesktopExperience Range: 5 to 10 yearsJob Location: BangaloreJob DescriptionMust Have: Admin, Operate and Manage VMware Horizon View and vSphere Datacenter Experience in managing Horizon Connection Server Experience in managing Unified Access Gateway (UAG) Experience in BLAST and PCoIP protocols Experience in golden image preparation for Windows and Linux Horizon desktops Knowledge on dedicated-assignment, floating-assignment pools, and automated pools Knowledge on Instant-Clone, RDS Desktop and Application Pools Experience in NVIDIA graphics cards configuration for Desktop Pools Experience in App Volumes, Application Packages. Experience in Writable Volumes Experience in Dynamic Environment Manager (DEM) profile management and its features.

Experience in vCenter and ESXi. Experience in Horizon and vSphere upgrades. Resolve customer's issues via telephone, email, or remote sessions.

Identify and escalate issues in a timely manner to vendor according to process guidelines. Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.

Maintain quality on case documentation, SLA timeframes and operational metrics. Performs within the Productivity Measure of the team (scorecard). Handle

Problem Management, Post Incident Reviews and RCA.



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