Supervisor, Client Services Instructor

16 hours ago


Bengaluru, Karnataka, India Availity Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Company Introduction
Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.

Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you.

Job Description
Directs the activities of customer and/or employee training in the operation of company products. Plans course design and support documentation. Ensures training program(s) meets company and customer objectives. Maintains communication with customers to ensure effectiveness of training. Requires understanding of current product use and application. Coordinates the staffing and scheduling of in-house and field training. May have responsibility for training Sales Representatives. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Roles & Responsibilities
The Supervisor, Client Services Instructor is responsible for overseeing a team of instructors who deliver training to clients across a range of formats (virtual, on-site, or hybrid). This role ensures training quality, consistency, and effectiveness while managing scheduling, coaching, and performance management for the instructor team.

Key Responsibilities

  • Team Leadership & Oversight

  • Supervise day-to-day activities of Client Services instructors; monitor performance, engagement, and scheduling.

  • Conduct regular team meetings, training refreshers, and coaching sessions to promote continuous improvement.
  • Provide onboarding and mentoring to new instructors.

  • Training Quality & Delivery

  • Facilitate engaging and effective training sessions.

  • Ensure all training sessions meet quality standards, client expectations, and learning outcomes.
  • Observe training sessions and provide feedback to instructors to enhance delivery.
  • Review client feedback and make adjustments to delivery methods or content as needed.

  • Operational Coordination

  • Manage scheduling of instructor-led sessions across client accounts.

  • Coordinate with client success and operations teams to ensure instructor availability aligns with demand.
  • Track and report training metrics (attendance, engagement, satisfaction scores).

  • Process Improvement

  • Identify gaps in training materials or delivery methods and work with curriculum developers to resolve them.

  • Recommend and implement process improvements to streamline operations and enhance client experience.

  • Client Collaboration

  • Serve as a point of escalation for client concerns related to instructor delivery.

  • Support strategic client conversations regarding training customization, planning, and outcomes.

Qualifications

  • Bachelor's degree in Education, Organizational Development, Business, or related field (or equivalent experience)
  • 3–5 years of experience in training, instruction, or client-facing learning roles
  • 1+ years of supervisory or team lead experience preferred
  • Experience delivering training to external clients a strong plus
  • Excellent communication, facilitation, and coaching skills
  • Strong organizational and time management skills
  • Proficient in learning platforms, video conferencing tools, and scheduling systems

Preferred Competencies

  • Client-centric mindset
  • Leadership and people development
  • Conflict resolution and problem-solving
  • Data-driven approach to performance management
  • Adaptability and comfort in a fast-paced environment

Eligibility
Video Camera Usage
Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.
Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.


  • Pilates Instructor

    2 weeks ago


    Bengaluru, Karnataka, India The Pilates Club Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Opening: Pilates InstructorWe are seeking a certified and experienced Pilates instructor to join our studio. The ideal candidate should have strong knowledge of Pilates techniques (mat and/or reformer), excellent communication skills, and a passion for helping clients achieve their fitness goals. Location: RK Hegde Nagar Thanisandra Availability:...


  • Bengaluru, Karnataka, India QCS Dc Labs Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are looking for a VMware Certified Instructor (VCI) to join our training delivery team. The ideal candidate should be passionate about teaching, technically sound in VMware technologies, and possess strong communication skills to deliver instructor-led training to our enterprise and individual clients.Must be a VMware Certified Instructor (VCI) with valid...


  • Bengaluru, Karnataka, India University of the People Full time ₹ 18,000 - ₹ 36,000 per year

    Type: Adjunct/Part-Time General Purpose: University of the People (UoPeople), a non-profit, tuition-free, American, accredited, 100% online university, dedicated to opening access to higher education is currently seeking Volunteer Instructors to teach undergraduate/graduate level courses in following areas:Economics Accounting Philosophy Mathematics ...

  • Pilates Instructor

    6 days ago


    Bengaluru, Karnataka, India The Pilates club Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Pilates InstructorLocation: RK Hegde Nagar,Thanisandra, BengaluruCompany: Pilates ClubAbout Us:Pilates Club is a boutique Pilates studio in Thanisandra, Bengaluru, dedicated to enhancing wellness, strength, and flexibility through the transformative practice of Pilates.Position Overview:We are seeking a qualified Pilates Instructor to join our...

  • Drone Instructor

    4 weeks ago


    Bengaluru, Karnataka, India Throttle Aerospace Systems Pvt Ltd Full time

    Job DescriptionCompany DescriptionThrottle Aerospace Systems Pvt. Ltd (TAS), located in Bangalore, India, is one of the nation&aposs fastest-growing drone manufacturers. Formed by a team with 15+ years of professional experience in the Aerospace and Defence industries, TAS is part of the NeoSky and RattanIndia Enterprises (REL). TAS is India&aposs first...

  • Drone Instructor

    2 days ago


    Bengaluru, Karnataka, India Throttle Aerospace Systems Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionThrottle Aerospace Systems Pvt. Ltd (TAS), located in Bangalore, India, is one of the nation's fastest-growing drone manufacturers. Formed by a team with 15+ years of professional experience in the Aerospace and Defence industries, TAS is part of the NeoSky and RattanIndia Enterprises (REL). TAS is India's first company to complete BVLOS...


  • Bengaluru, Karnataka, India Trans Aviacons Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join Our Team as aSenior Ground InstructorRole:Full-TimeLocation:Aviacons BangaloreExperience:Minimum 2 Years Experience in Pilot TrainingAre you passionate about aviation and eager to shape the next generation of aviators? We are seeking dedicated Senior Ground Instructors to join our team. As a Senior Ground Instructor specializing in pilot training, your...

  • Service Supervisor

    3 weeks ago


    Bengaluru, Karnataka, India Tayal & Co Full time

    Job Opportunity: Service Supervisor / Field Technician Location: Kolkata, Chennai, Bhopal, Jabalpur, Indore, and WCR Regions (with frequent travel across India) About the Role At Tayal & Co. , we have been delivering safe, reliable, and innovative engineering solutions to Indian Railways for more than 25 years. To strengthen our service network, we are...


  • Bengaluru, Karnataka, India 5C Experiential Services Full time

    Job Description*Job Title: CLIENT SERVICING EXECUTIVE (Event Management)**Location : BangaloreWe at 5C Experiential Services are looking for a driven and dynamic Client Servicing & Business Development Executive to join our team in Bangalore. If you have a passion for events, strong client relationship skills, and a knack for business growth, this role is...


  • Bengaluru, Karnataka, India 5C Experiential Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    *Job Title:CLIENT SERVICING EXECUTIVE (Event Management)**Location : BangaloreWe at 5C Experiential Services are looking for a driven and dynamic Client Servicing & Business Development Executive to join our team in Bangalore. If you have a passion for events, strong client relationship skills, and a knack for business growth, this role is for you*WHAT...