Solutions Associate, Data Cloud Applications

4 days ago

Bengaluru, Karnataka, India Zeta Global Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Zeta Global is seeking a Solutions Associate for our Data Cloud Applications team to drive operational excellence, client support, and solution innovation. This role provides critical leverage to the team by supporting projects related to knowledge sharing, operational execution, and strategic solution enhancement. The Solutions Associate will work closely with Zetas key partners to help win new business, grow existing accounts, and maintain their competitive edge. They will have the autonomy to develop unique working models that best fit their strengths and workflow preferences while maintaining strong collaborating with the broader Zeta team and client stakeholders. The Solutions Associate will play a key role in informing Zeta's product roadmap by capturing client feedback and identifying opportunities for greater efficiency and effectiveness. Success in this role will be measured by the ability to deliver on critical client requests and contribute meaningfully to client satisfaction and long-term growth.

Roles & Responsibilities

  • Develop a comprehensive understanding of the Zeta Data Cloud Identity Graph, attributes, and signals to support audience curation and data-related inquiries
  • Demonstrate a deep understanding of Zetas Opportunity Explorer solutions, with the ability to demo these solutions internally and externally
  • Identify strategic opportunities from Data Cloud Intelligence solutions and present actionable findings to client stakeholders during insight readouts.
  • Act as a primary point of contact for Data Cloud-related questions from client account teams, providing accurate and timely support.
  • Offer strategic recommendations during RFP responses, identifying creative applications of Zetas identity, intelligence, and activation solutions to differentiate client proposals.
  • Train client account teams on how to leverage Data Cloud Intelligence solutions, enhancing client teams' ability to independently utilize platform features
  • Support day-to-day Data Cloud operational requests, ensuring smooth execution of client initiatives
  • Independently kick off and troubleshoot Data Cloud reports, ensuring timely and successful delivery to stakeholders.
  • Audit and maintain client accounts, verifying that all requested solutions are accurately loaded and active.
  • Capture client needs and feedback that align with the Zeta product roadmap, acting as a liaison between client teams and Zetas Product team.
  • Advocate for client-driven enhancements, ensuring client needs are communicated clearly to influence future platform developments

Qualifications

  • Thrives in a challenging, fast-paced entrepreneurial environment with real-time impact on day-to-day business, championing a high agency mindset
  • Highly organized and detail-oriented, with proven ability to manage multiple projects and prioritize effectively under dynamic conditions
  • Analytical thinker, comfortable with quantitative analysis and data interpretation
  • Translates complex data findings into clear, concise, and compelling narratives tailored to various audiences
  • Creative problem-solver who can think outside the box to develop innovative solutions
  • Collaborative team player with strong independent working skills; self-motivated and dependable in driving initiatives forward
  • Proficient in Excel (VLookups, Pivot Tables, Logic-based queries, data cleaning & filtering)
  • Advanced in Microsoft PowerPoint for professional client-facing presentations

Preferred Qualifications

  • Expert in Microsoft PowerPoint
  • Proficient in Tableau
  • Working understanding of SQL and relational databases

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