Senior Business Associate

2 days ago

Tiruppur, Tamil Nadu, India Porter Full time ₹ 6,00,000 - ₹ 12,00,000 per year

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Roles and Responsibilities:

  • Supply/ demand operations: constantly maintain an over-supplying effort by keeping a healthy pipeline of leads (by whatever channel it takes), by efficiently training and effectively retaining.
  • Market mapping on both Demand and Supply side.Responsibility for the Delivery of Partner and Customer Targets for assigned areas
  • Community management: actively moderate (bring people together), leverage, and rule the driver customer community to shape the best service quality to users and the best worth for drivers.
  • Process improvement: Identify, build and enforce Standard Operating Procedures and policies to support the activity and solve prevalent issues.
  • Talent acquisition and management: Build a team that strives to win and constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement. Will be leading a team of 5-10 high-performing individuals.
  • Retention: Will be involved in supply/customer  retention activities like calling, partner engagement validation, zonal-wise supply fulfillment, customer retention, etc
  • Partner and customer negotiations, strong communication, community building skills, relationship building skills, network building practices, etc
  • Execute Marketing and Branding initiatives for the city as per the BTL plans
  • Market intelligence: Gather market and competitive intelligence from various sources and create actionable insights

Skills Required / Preferred candidate profile :

  • Strong verbal and written communication skills.
  • Knowledge of supply chain systems, processes and data, and business operations
  • Analytical skills and a capacity to work with large data sets
  • Exceptional drive, excellent interpersonal skills and the ability to communicate effectively, both verbally and in writing, and to immediately contribute in a team environment
  • An ability to manage multiple priorities and perform well in a fast-paced environment, while maintaining a high level of client focus
  • Willingness to roll up sleeves and get hands dirty by being on the field most of the time.
  • Strong work ethic and high attention to detail, with a desire and demonstrated ability to learn
  • Self-directed
  • Basic knowledge of SQL.
  • Strong numerical and analytical skill
  • Advance Excel experience

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