Endpoint Engineer L3

Who we are

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio's next Endpoint Engineer L3.

About the job

This position is needed to: Focus primarily on supporting projects related to compliance, governance, and security workloads, constituting over 75% of their responsibilities. This role involves designing, developing, and implementing endpoint management solutions while ensuring compliance and security. The Endpoint Support Engineer L3 will work with technologies such as AWS Workspaces, Workspace ONE, and Kandji, focusing on automation and efficiency in endpoint and mobile device management. Additionally, scripting and development will be key aspects of this role to enhance the organization's endpoint solutions.

Responsibilities

In this role, you'll:

Project Leadership – Compliance, Governance & Security (75%)

• Lead projects focused on endpoint compliance, governance, and security initiatives.
  
  
• Design and implement strategies to ensure secure configurations and regulatory alignment across all endpoints.
  
  
• Develop and maintain governance frameworks and policies to support endpoint management objectives.
  
  

Design, Development & Automation

• Architect and deliver scalable solutions to enhance the end-user computing experience.
  
  
• Develop automation scripts and tools (e.g., PowerShell, Python) to streamline provisioning, deployment, and compliance processes.
  
  
• Contribute to the design and implementation of AWS Workspaces, VMware Workspace ONE, and Kandji environments.
  
  
• Build and support monitoring tools to improve visibility and proactive management of endpoint infrastructure.
  
  

Operational Support & Troubleshooting

• Serve as a senior escalation point for complex issues involving AWS Workspaces, Workspace ONE, and Kandji.
  
  
• Perform root cause analyses and identify opportunities to improve platform reliability and performance.
  
  
• Collaborate with cross-functional teams to align endpoint strategies with broader business and compliance goals.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table

*Required:

• 5+ years of experience in endpoint support, management, or engineering roles.
• Extensive hands-on experience with endpoint management technologies such as AWS Workspaces, Workspace ONE, and Kandji.
• Strong understanding of compliance standards and experience in designing governance and security solutions for endpoint devices.
• Proficiency in scripting languages such as PowerShell, Python, or Bash, with a focus on automation and process improvement.
• Ability to design and develop endpoint management solutions that align with business needs and enhance user experience.
• Experience with Mobile OS versions such as iOS, Android
• Proven skills in troubleshooting complex endpoint and mobile device management issues.
• Experience in supporting and leading projects, especially related to compliance and security initiatives.
• Apple ACSP
• Apple ACIT
• Proven experience in designing, developing, and implementing endpoint solutions with a focus on compliance, governance, and security.

Desired:

• Understanding of DevOps methodologies to incorporate continuous integration and deployment (CI/CD) in endpoint management.
• Experience with automation tools and frameworks, and a strong focus on operational efficiency.
• Ability to work effectively with cross-functional teams in a dynamic environment.
• Microsoft Certified: Endpoint Administrator Associate or similar
• Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) or similar

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.