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Insurance claim Specialist

2 weeks ago

Delhi NCR, India Alt Nrg Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities

  • Claims Management

  • Handle end-to-end processing of insurance claims for EVs (accidents, theft, damages, total loss, etc.).

  • Verify claim documents submitted by garages, riders, or clients.
  • Coordinate with OEM workshops, surveyors, TPAs, and insurance companies for smooth claim settlement.

  • Track claim progress and ensure timely closure within agreed SLAs.

  • Risk & Compliance

  • Ensure all claims adhere to company policies, insurance terms, and regulatory norms.

  • Maintain updated knowledge of IRDAI guidelines, EV insurance policies, and claim processes.

  • Identify fraudulent or inflated claims and initiate corrective actions.

  • Stakeholder Coordination

  • Act as the single point of contact between internal teams (Operations, Finance and CS) and external insurers.

  • Support fleet operators/ clients with claim-related queries.

  • Build and maintain strong working relationships with insurance partners.

  • Data & Reporting

  • Maintain accurate claim logs in internal systems (FleetOS and Ms-Excel).

  • Prepare periodic reports on claim ratios, settlement timelines, and financial recoveries.

  • Provide insights to management for optimizing insurance coverage and reducing claim costs.

  • 36 years of proven experience in motor insurance claims handling, preferably in fleet, leasing, logistics, or automobile sectors.

  • Hands-on experience in coordinating with surveyors, insurers, and workshops for claims processing.
  • Prior exposure to commercial vehicle insurance; experience with EVs is a strong advantage.
  • Track record of successfully managing high-volume claims and minimizing turnaround time.
  • Experience in identifying and resolving fraudulent or disputed claims.
  • Familiarity with insurance claim management systems or ERP tools.