Executive - Site Operations

About SmartQ

We go many miles beyond the F&B industry into capturing hearts and making a real difference by resolving the root cause of the business problem. At the core we strive to understand our clients' requirements through the display of empathy and provide solutions with an analytical mind that are both scalable and sustainable.

In less than a decade we have made significant strides, streamlining cafeteria operations across the globe across multiple industries through our cutting-edge technology. Armed with a global presence across 17 countries, we believe in the principle of serving our clients and the ultimate users wholeheartedly. We are relentless at solving the key insight of "how do we make people feel the best every day"

On the macro, we are built on 4 key pillars-great people, great food, great experience, and greater good. These pillars keep us firmly grounded to our work culture that resonates with humility and hard work, which shows in the projection of our growth trajectory.

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clients? If your answer is a resounding yes, then we are hunting for you. As a Site Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem solving to navigate the complexities of operational management. Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now

Key roles and responsibilities:

• Tracking & managing on ground operations of site.
• Client relationship management.
• Regular tracking of MIS data & reporting.
• Resolving on-ground situations & conflicts.
• Collaborate with cross-functional teams to address operational challenges.
• Contribute to the development of operational strategies aligned with overall organizational goals.
• Optimize resource utilization to maximize productivity.
• Collaborate with senior management to establish and implement policies and procedures.
• Identify potential risks to operations and implement mitigation strategies.
• Identify areas for process optimization and efficiency improvements.

Qualifications:

• Bachelor's degree in Hotel Management (BHM) or equivalent in Hospitality.
• Passionate about providing top-notch service to both clients and employees.
• Requires a minimum of 2 years of relevant experience.
• Sound knowledge and experience of working with food, technology, and people management.
• Possess strong communication skills in both English and the local language.
• Ensuring positive and excellent experience for all with a positive attitude.
• Tech-savvy with basic computer knowledge, a passionate learner.
• The candidate will be required to work for 6 days a week.
• Self-motivated, agile and ability to adapt to a changing environment.
• A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiatives.

Message from CEO:

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.