Quality Manager

7 hours ago

Jamnagar, Gujarat, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Company Overview

Sir H.N. Reliance Foundation Hospital & Research Centre is a technologically advanced, 345-bed, multi-speciality tertiary care hospital. Renowned for excellence in Cardiac, Gastroenterology, Liver, Nephro-Urology, Neuro Sciences, Oncology, Orthopaedics, and Woman & Child Health, it is committed to international standards, cutting-edge diagnostics, and a legacy of exceptional care. Learn more at

Job Overview

We are seeking an experienced and dedicated Quality Manager to join our team at Sir H.N. Reliance Foundation Hospital & Research Centre. This full-time, mid-level position is based in Jamnagar and requires a minimum of 4 years of relevant experience. The Quality Manager will play a pivotal role in upholding and enhancing the highest standards of healthcare quality, patient safety, and regulatory compliance across our operations.

Qualifications and Skills

  • Demonstrated expertise in quality assurance methodologies and frameworks, ensuring robust healthcare processes and patient safety (Mandatory skill).
  • In-depth experience in achieving and maintaining NABH Accreditation, with a thorough understanding of standards and compliance requirements (Mandatory skill).
  • Proven ability to plan, execute, and review clinical audits to monitor adherence to protocols and improve patient outcomes (Mandatory skill).
  • Strong foundation in root cause analysis to identify sources of errors or non-conformities and to develop corrective solutions.
  • Track record of driving process improvement initiatives that positively impact efficiency, quality, and patient satisfaction.
  • Comprehensive understanding of healthcare operations, including regulatory frameworks, hospital processes, and best practices in clinical environments.
  • Advanced data analysis skills, with the ability to interpret metrics, produce quality reports, and support data-driven decisions for clinical excellence.
  • Excellent communication, organizational, and leadership abilities to guide teams and foster a culture of continuous improvement in healthcare delivery.

Roles and Responsibilities

  • Oversee the hospital's quality management system, ensuring alignment with national and international accreditation standards such as NABH.
  • Lead, conduct, and evaluate clinical audits to assess compliance with established standards and identify opportunities for improvement.
  • Facilitate root cause analysis for incidents, complaints, and adverse events, ensuring effective corrective and preventive action plans are implemented.
  • Drive process improvement across clinical and non-clinical departments, fostering best practices and operational efficiency.
  • Monitor data analytics related to patient safety, clinical outcomes, and compliance, and develop actionable insights for continuous improvement.
  • Educate, train, and mentor staff on quality initiatives, accreditation protocols, and regulatory changes to support a culture of excellence.
  • Collaborate with department heads to integrate quality management into daily operations and strategic planning.
  • Prepare and present quality reports to hospital leadership, regulatory bodies, and accreditation agencies as required.

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