Partner Technical Advisor

2 days ago


Bengaluru, Karnataka, India Microsoft Full time ₹ 10,000 - ₹ 50,000 per year

Team Readiness & Development: You will assess the technical and professional capabilities of support staff and assist in developing training plans to address identified gaps. Case Management (Delivery Excellence): You will perform case reviews to ensure process compliance. Managing Collaborative Activities: Mentor engineers on effective collaboration (cross-team and cross-technologies/lines of business) and quality case handling standards. Supportability Activities: You will contribute to customer self-help and volume deflection initiatives. Process Improvement: You analyze trends (e.g., case types, volumes) and collaborate with stakeholder teams to provide product and process improvement feedback. Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership o OR 2+ years of system development, network operations, Intune,MDM, IT, consulting or technical troubleshooting experience English Language: fluent in reading, writing and speaking. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *


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