Senior Executive- Technical Service

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life1.Installation and Commissioning,

• Install and configure medical equipment at customer sites (e.g., hospitals, labs).

• Ensure systems are calibrated and functioning per manufacturer specifications.

2. Preventive Maintenance

• Conduct routine maintenance and inspections to ensure optimal equipment performance.

• Maintain service logs and documentation for compliance.

3. Troubleshooting and Repairs

• Diagnose technical issues remotely or onsite.

• Perform repairs or arrange for replacement parts as needed.

4. Customer Support

• Provide technical support and training to healthcare professionals and biomedical engineers.

• Build strong relationships with clients to ensure satisfaction.

5. Compliance and Documentation

• Adhere to regulatory standards

• Complete service reports, regulatory paperwork support, and maintain service records.

6. Technical Escalation

• Work with senior engineers or technical support teams to resolve complex issues.

• Provide feedback to R&D or product teams for product improvements.

7. Inventory and Logistics

• Manage spare parts and tools inventory.

• Ensure timely delivery and return of components.

8. Safety and Quality Assurance

• Follow all health, safety, and infection control protocols.

• Ensure devices meet quality and performance standards before leaving the site.

Responsibilities may include the following and other duties may be assigned.

• Provides on-site technical support during the installation, implementation and maintenance of company products.
• Ensures adequate records and systems are maintained.
• Schedules personnel responding to critical situations to ensure that client's needs have been met and that the product/solution is fully functioning according to specification.
• Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department's attention.
• May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
• Carries sales or service quota, generates service fees from clients with or without maintenance contract.

SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

DIFFERENTIATING FACTORS

Autonomy: Entry-level individual contributor on a project or work team.
Works with close supervision.

Organizational Impact: Delivers work of limited scope, typically smaller, less complex projects or related activities.

Innovation and Complexity: Identifies, defines and addresses problems that are not immediately evident but typically not difficult or complex.
Makes minor changes in systems and processes to solve problems .

Communication and Influence: Communicates primarily with internal contacts within immediate group.
Contacts others to gather, confirm and convey information.

Leadership and Talent Management: N / A – job at this level is focused on self-development .

Required Knowledge and Experience: Requires broad theoretical job knowledge typically obtained through advanced education.
Requires a Baccalaureate degree with 2-3 years of experience

In the APAC Region Only:

•Vocational / Trade certificate with 4 years experience

•Bachelor Degree with minimum 3 years of experience

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here  
 

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