Assistant Manager – Distribution Services

1 week ago

Chennai, Tamil Nadu, India Expeditors Full time

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 18,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

  • Allocate workloads within team to ensure smooth operations during peak activity or staff absence
  • Monitor workboards to ensure internal KPI's are met e.g. timely data entry
  • Build and maintain strong relationships with customers.
  • Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
  • Monitor invoicing and BNP report where needed
  • Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
  • Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team
  • Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
  • Be continuously open and positive to implementing new system changes and enhancements with the team
  • Oversee and ensure compliance with Expeditors Operational Process Standards
  • Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.

Support the manager and or the sales department where needed:

  • Makes introductory contact with new accounts and maintain effective relationships with existing accounts.
  • Addresses the more complex and non-routine customer issues and requests.
  • Coordinates new accounts, gathering all necessary information and assigning accounts to agents
  • Audits all new account and follows up on responsibilities of the CSR's to ensure that customer needs have been met
  • Help develop and recommend the annual departmental operating budget, making said budget consistent with the desired customer service levels and necessary equipment upgrades
  • Interacts with credit and collections personnel regarding payment problems
  • Performs and supervises department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.)

Qualifications
Qualification & Skills

  • Candidate should be a Graduate.
  • 7 + Plus year experience in Team Management and Warehouse Operations.
  • Inventory management and accounting knowledge
  • Self-reflecting and open to feedback
  • Initiative and ability to work in autonomy
  • Proven leadership attitude and background
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Conflict resolution
  • Listening skills
  • Providing feedback
  • Teamwork
  • Building team environment
  • Coaching for development
  • Customer focus
  • Managing meetings
  • Problem solving
  • Process improvement
  • Time management
  • Software proficiency skills (e.g., MS Excel Formulas and Pivot Tables, MS Word)
  • English language proficiency
  • Global Logistics Industry knowledge

Additional Information
Reporting Structure:
This position reports to

  • Service Manager- Warehousing & Distribution

Job Location: Chennai

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