Application Expert

1 week ago

Mumbai, Maharashtra, India CMA SHIPS Full time

Job Title:
Application Expert

Department:
Solutions Support and Delivery

Reports To:
Solutions Support and Delivery Team Leader

Location:
[Specify Location]

Employment Type:
Full-Time

Job Summary:

The
Application Expert
is responsible for the support, maintenance, and evolution of software applications within the organization. The role involves providing day-to-day technical support, managing incidents, analyzing and resolving application issues, and working closely with business stakeholders to capture and translate requirements into actionable product improvements.

Key Responsibilities:

Application Support:

  • Provide
    Level 1/2 technical support
    for application issues and queries.
  • Analyze root causes and resolve data-related or system issues, proposing permanent fixes when applicable.
  • Monitor, manage, and resolve incidents using the organization's incident management tool, ensuring resolution within agreed timelines (OLA/SLA).
  • Accurately document issues, outcomes, and escalations in vendor or internal systems.
  • Create and maintain technical troubleshooting guides and documentation for support best practices.
  • Maintain a strong understanding of business processes to provide relevant and effective support.

Product Management:

  • Identify and gather business requirements, translating them into technical specifications.
  • Prioritize new functionalities and improvements in coordination with business stakeholders.
  • Record feedback, suggestions, and requirements using the change management tool.
  • Ensure consistency between business needs and product development through close monitoring.
  • Conduct functional testing and coordinate User Acceptance Testing (UAT) with end-users.

Minimum Qualifications:

  • Strong understanding of
    maritime operational constraints
    .
  • Fluent in
    English
    (written and spoken).

Experience:

  • 3–5 years
    of experience in:
  • Application support and product management.
  • Driving product and process improvements.
  • Providing front-end user support.

Key Skills & Personal Attributes:

  • Strong
    analytical and problem-solving
    skills.
  • Goal-oriented
    and
    self-motivated
    with a proactive mindset.
  • Ability to
    multi-task
    and manage priorities effectively.
  • Excellent
    verbal, written, and presentation
    communication skills.
  • Strong
    organizational skills
    and attention to detail.
  • Ability to work
    independently
    as well as collaboratively within a team.
  • Skilled at identifying root causes of application issues and implementing solutions.

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