Fashion Consultant
1 week ago
About Tailorworks
At Tailorworks (formerly Darzi On Call), we don't just stitch garments – we craft experiences. As India's premium bespoke tailoring brand for men and women, we deliver elegance, fit, and flair to both B2C and B2B clientele.
We're now looking for a Fashion Consultant – Client Relations who can be the perfect blend of style advisor, client handler, and sales expert.Your Role at a Glance
You'll be the first voice our clients hear and the last impression they remember. From handling queries to closing sales, from styling sessions to post-delivery follow-ups – you'll guide clients through their entire bespoke journey with warmth, confidence, and creativity.
Your Key Responsibilities
Handle inbound calls from potential clients interested in TailorWorks' bespoke tailoring services
Actively listen and understand client requirements, preferences, and expectations
Explain the brand's offerings, services, fabric options, and design process clearly and persuasively
Convert queries into qualified leads by effectively guiding clients through the consultation and booking process
Provide style recommendations tailored to the client's body type, occasion, and personal taste
Build long-term relationships with existing clients to increase loyalty and repeat business
Upsell and cross-sell during consultations and follow-ups
Regularly engage with past clients through calls and messages for new collection previews and reorders
Follow up with leads and past clients to maintain engagement and drive conversions
Address queries, concerns, and feedback related to fittings, delivery timelines, or garment care
Coordinate with backend teams to ensure smooth delivery, alterations, and customer satisfaction
We're Looking For
3+ years of experience in fashion retail, client service, luxury sales,client relation.
Excellent communication skills (both Hindi & English) with a warm, persuasive tone
Confident in handling client calls, guiding them with empathy and expertise
Strong sense of style and knowledge of fabrics, tailoring techniques, and fashion trends
Proactive, organized, and target-driven mindset
A people person – comfortable dealing with HNI clients, fashion-savvy customers, and high-pressure situations
Good to Have
Experience working in premium/luxury fashion or lifestyle brands
Familiarity with CRM tools and lead tracking platforms
Fashion education or styling background is a bonus
Job Types: Full-time, Permanent
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Provident Fund
Application Question(s):
- Are you a immediate Joiner?
Work Location: In person
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