Submission Officer
4 days ago
Role & responsibilities
- Receive and review application documents from applicants/travel agents.
- Verify that all required documentation is complete and in accordance with the checklist.
- Enter applicant details accurately into the visa/attestation/consular processing system.
- Issue receipts and provide applicants with relevant tracking numbers or acknowledgment slips.
- Respond to applicant inquiries regarding the submission process and required documentation.
- Maintain accurate records and ensure proper handling of personal and sensitive data.
- Support the Team Leader and VAC Manager in daily operational tasks and reporting.
- Manage queues and ensure an orderly and respectful environment at the VAC.
Preferred candidate profile
- Bachelors degree or equivalent
- 2–7 years of experience in customer service role or in visa industry (VAC or Embassy experience is a plus).
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