Housekeeping Supervisor

Job Description – Housekeeping Manager (Hotel, Forbesganj)

The Housekeeping Manager is responsible for maintaining the highest standards of cleanliness, hygiene, and aesthetics across all guest rooms, public areas, and back-of-house facilities. The role demands a hands-on leader who ensures smooth operations, well-trained staff, and a spotless guest experience.

Key Responsibilities1. Operations Management

• Supervise daily housekeeping operations including guest rooms, public areas, and laundry.
• Prepare room cleaning schedules and assign tasks to supervisors and room attendants.
• Conduct daily inspection of rooms and public areas to ensure cleanliness and maintenance standards are met.
• Coordinate closely with Front Office regarding room status, VIP arrivals, and quick turnarounds.
• Oversee cleaning and upkeep of banquet halls, restaurant, staff areas, and back office spaces.
• Ensure linen, guest supplies, and cleaning materials are stocked and replenished efficiently.
• Implement SOPs (Standard Operating Procedures) for cleaning, laundry, pest control, and waste segregation.

2. Team Leadership

• Lead, train, and motivate the housekeeping team to maintain service quality and discipline.
• Conduct on-the-job training on cleaning techniques, guest interaction, and safety standards.
• Prepare duty rosters and ensure proper manpower allocation across shifts.
• Monitor staff grooming, attendance, and performance; take corrective action where needed.

3. Inventory & Cost Control

• Manage linen and uniform inventory with monthly stock audits and consumption tracking.
• Raise indents for supplies and maintain coordination with Stores and Purchase Department.
• Control wastage of consumables and cleaning materials through proper training and checks.
• Ensure efficient vendor management for laundry, pest control, and outsourced cleaning services.

4. Guest Service & Quality Control

• Respond promptly to guest complaints or requests related to housekeeping.
• Conduct post-cleaning inspections and random spot checks for quality assurance.
• Maintain guest satisfaction scores by ensuring consistently high standards.

5. Safety & Compliance

• Enforce safety procedures for chemical handling, machine use, and waste disposal.
• Ensure compliance with hotel hygiene audits and brand or franchise standards (if applicable).
• Maintain updated records for fire drills, chemical inventory, and maintenance requests.

Skills & Requirements

• Diploma or Degree in Hotel Management or related field.
• Minimum 5–8 years' experience in housekeeping, with at least 2–3 years in a supervisory or managerial role.
• Strong leadership, training, and organizational skills.
• Eye for detail and commitment to cleanliness and presentation.
• Working knowledge of housekeeping software, inventory systems, and MS Excel.
• Good communication and coordination with other departments (Front Office, Engineering, F&B).

Reporting To

General Manager / Operations Manager

Work Hours

6 days/week | 9-hour shift | Morning and evening rounds mandatory

Compensation & Benefits

Competitive salary + meals on duty + PF/ESI + staff accommodation (if applicable)

Performance KPIs

• Guest room cleanliness score
• Linen & consumables cost per occupied room
• Team productivity and attendance
• Guest satisfaction / feedback ratings
• Maintenance coordination turnaround time

Job Type: Permanent

Pay: ₹16, ₹24,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Provident Fund

Work Location: In person