Network Monitoring
1 day ago
About Company :
Our client is a global technology consulting and digital solutions company, resulting from the merger . It focuses on helping businesses leverage digital technologies to reimagine business models, accelerate innovation, and drive growth. The company provides services across various industries, including digital transformation, consulting, and application development.
Role : Network Monitoring
Location: Delhi/Noida
Experience:2-3Yrs
Interview Mode : virtual
Work mode : Hybrid
Job type: C2H
Immediate Joiner's +15 Day's
JOB DESCRIPTION :
Good written & verbal communication skills Having basic understanding of Network Experience of NOC environment
• ITIL Process Knowledge
• Basic understanding of Alerts / Traps
• Basic understanding to NMS & ITSM tools
• Alert management / reporting within 5 mins of alert receive Should have worked on at least one ITSM tool
• Monitoring of the Network & Voice Alerts through NMS
• Call logging with Vendors / OEMs / SD / ISP for Network & Voice Ticket assignment
• Timely communication to stake holders
• Timely follow-ups & escalations with service providers Closure and Follow up of Incident tickets / SR's
• Ensuring updated records of all the Circuit details and Vendor escalation matrix
Tools and Technologies
Network Monitoring - Familiarity with tools suchas Broadcom NMS, Solarwinds, Zabbix etc
Tickeitng Knowledge using any of ITSM tool such as ServiceNow, BMC, ManageEngine etc
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