Microsoft Engineer

3 days ago

Bengaluru, Karnataka, India AWD Full time ₹ 8,00,000 - ₹ 18,42,200 per year

Job Title:L2 Microsoft Engineer – Azure | Intune | M365 | ConnectWiseLocation: Inida, Home basedEmployment Type: Full-timeExperience Level: 3–6 years in L2 supportAbout the RoleWe're hunting for a Switched-On L2 Engineer who owns every ticket, delights clients, and pushes the bar on performance.You'll be the escalation point for Microsoft 365 environments, lead small projects, and keep VIP clients smiling with crisp monthly reports.What You'll Own (KPIs & Daily Wins)Ticket Mastery95 %+ accuracy in Ticket CategorisationRuthless SLA tracking (First Response < 1 hr, Resolution < 4 hrs for P2)Crystal-clear Ticket Documentation (root cause, steps, verification)Zero hand-holding on Ticket TriageClient-Facing Excellence, RemoteClient Dashboard updates in real timeMonthly VIP Reports (uptime, patch compliance, open issues)High Level of Professionalism in every Teams call & emailCore Technical StackAzure (IaaS, Entra ID, Conditional Access)Intune (device compliance, autopilot, app deployment)Exchange Online (mail flow, retention, DLP)Microsoft Teams (governance, calling, meeting policies)SharePoint Online (permissions, hub sites, migration)Patching – OS (Windows Server/Client) + 3rd-party apps via Intune/PatchMyPCVeeam daily backup health checks & off-site replication testsConnectWise Manage – time entry, SLA alerts, board workflowsProject & Leadership skillsHandle escalations calmly and document lessons learned in KB articlesAfter-Hours CommitmentRotating on-call (1 week in 4) – compensatedScheduled patching windows to meet ISO 27001 / NIST complianceMust-Haves3+ years hands-on L2 support for M365 stackCertifications: MS-102, AZ-104, or MD-102 (or studying)Proven ConnectWise experience (ticketing + RMM)Fluent English + client-facing etiquetteIndian citizen / valid work permitNice-to-HavesPowerShell / Graph API scriptingITIL FoundationExperience with Veeam Backup for Microsoft 365Why Join Us?Growing MSP in Australia with IT and Web DivisionsStrong in Cybersecurity and path to AI integration to client operationsAnnual training budget + certification reimbursement*Ready to own the ticket queue and wow clients?Apply now – attach your resume + a 2-line note on your proudest M365 fix.Job Types: Full-time, PermanentPay: ₹800, ₹1,842,200.00 per yearBenefits:Paid time offWork from home

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