SAP Service Management

2 weeks ago

Hyderabad, Telangana, India ZettaMine Labs Pvt. Ltd. Full time ₹ 45,00,000 - ₹ 90,00,000 per year

Hello,

Greetings from ZettaMine

We're Hiring | SAP Service Management

Job Title:
Service Management Functional Consultant (SAP S/4HANA Customer Management)

Job Location:
PAN India

Experience Required:
6 –8 Years

We are seeking an experienced
SAP Service Management Functional Consultant
with strong expertise in
Customer Service (CS)
and
SAP CRM Service
processes. The ideal candidate will have hands-on experience in S/4HANA Service Management (formerly SAP CRM Customer Service processes integrated into S/4). The consultant will be responsible for handling service notifications, service orders, contract management, billing, and end-to-end service lifecycle processes.

Key Responsibilities

Customer Service & Notification Management

  • Create and track
    notifications
    for complaints, service requests, and detected issues.
  • Prioritize and classify notifications for effective service management.
  • Ensure timely follow-up and closure of service requests.

Service Order Management

  • Create and manage
    service orders
    to plan and execute field interventions.
  • Track service order status, resources consumed, and associated costs.
  • Manage stock movements and monitor replenishment levels for service operations.

Field Service & Resource Planning

  • Plan and schedule
    on-site interventions
    , including technician and equipment allocation.
  • Track interventions in real time and adjust schedules where needed for operational efficiency.

Service Contract & SLA Management

  • Create and manage
    service contracts
    , including pricing conditions, SLAs, and billing terms.
  • Monitor compliance with SLAs and manage contract extensions or renewals.

Billing & Financial Integration

  • Manage billing for services rendered, including generating invoices based on interventions and spare parts used.
  • Integrate with
    SAP FI
    for payments, accounts receivable, and reconciliation.

Reporting & Analytics

  • Use service reporting tools to monitor performance KPIs and SLAs.
  • Generate insights-driven custom reports and dashboards.

Cross-Module Integration

  • Knowledge and experience in integration between
    Customer Service (CS)
    and
    Plant Maintenance (PM)
    modules.
  • Ability to work with cross-functional teams to ensure seamless E2E service processes.

Preferred Profile

  • Strong background in
    SAP CRM Service module
    , handling customer service interactions, case management, service requests, and field service scheduling.
  • Must have hands-on experience in
    SAP S/4HANA Service Management
    (Customer Management).
  • Exposure to
    SAP Fiori
    for service management apps is preferred.
  • Excellent communication, problem-solving, and stakeholder management skills.
  • Ability to work independently and in collaborative environments.

Interested can reach out at:

and what app:

Required Details:

Candidate Name:

Current Organization:

Total exp:

Relevant Exp:

Current Location:

Preferred Location:

Contact number:

e-Mail:

Notice Period (LWD):

Current CTC:

Expected CTC:

Regards,

Pravalika V

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