Accounting / Customer Care Support Analyst -_ Hyderbad

3 days ago

Hyderabad, Telangana, India Quesscorp Full time ₹ 30,00,000 - ₹ 90,00,000 per year

Inviting applications for the role of
Senior Accounting / Customer Care Support Analyst

CTC - 6.5 LPA

In this role, the Technology Support Analyst provides primary support to customers encountering problems using our products and solutions. Responds to customer product inquiries via telephone or e-cases. Facilitate inquiries through systems to provide answers to common questions and problems. Resolves customer concerns raised during installation, operation, maintenance, or product/service application or compatibility matters. Documents of customer information and recurring technical issues to support product/service quality programs and product development.

Responsibilities

·      Provide customer support for accounting inquiries via phone, email, and chat.

·      Support month-end and year-end financial processes.

·      Applies knowledge of our case resolution process, policies, case management, service level management, defect/PCR process, and escalation methodology

·      Uses customer service skills, keeping a positive, caring, can-do attitude, and keeping all appropriate parties updated to resolution, especially critical client issues

·      Identify recurring issues and recommend process improvements to enhance efficiency and customer satisfaction.

·      Strong work ethic displays the drive to learn new features or troubleshooting methods for their primary application

Qualifications we seek in you

· years of experience in accounting support, billing, or customer service (contact center experience preferred).

·      Knowledge of basic accounting principles (GAAP preferred).

·      Experience with ERP or accounting systems (e.g., SAP, Oracle, NetSuite) and CRM tools (e.g., Salesforce).

Skills

·      Strong analytical and problem-solving skills with attention to detail.

  • Excellent communication and interpersonal abilities.
  • Proficiency in Microsoft Excel and other MS Office applications.
  • Ability to manage multiple priorities in a fast-paced contact center environment.
  • Customer-centric mindset with a focus on service excellence.

Work Environment

  • Contact center environment with structured shifts and performance metrics.
  • Hybrid or remote work options may be available.
  • Occasional extended hours during month-end or fiscal close periods.

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