Security Supervisor

At voco, we've created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that's something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting. 

Duties and responsibilities

• To oversee all daily duty locations and responsibilities of Security Associates.  Coordinate a smooth daily operation as per the department standard and Managers direction, ensuring effective communication and information exchange between the management and security staff.
• To ensure all Security Associates are aware of and adhering to the company Policies and Procedures.
• Conducts an effective shift hand over, including briefing all staff of relevant events and information, taking possession of departmental property and responsibility for their safekeeping
•   Initiates investigation of crimes committed against property and persons, writes incident and accident reports, monitors investigations to their timely conclusion and ensures appropriate follow-up with guests, visitors, employees, reports and documenting contacts.
•  Be correct, secure and courteous in handling any disciplinary or criminal case.
• Observe and report all identified violations of company Policies and Procedures, suspicious activities and criminal acts to Company Management.
• Responsible for the security of the Hotel's assets including but not limited to guests, colleagues, contractors and visitors.
• Observe and report to company management all identified security hazards.
•  Maintain a high level of discipline & punctuality along with regular attendance as required by the standards.
•  Record all observed incidents on a daily log of incidents and submit same to Company Management.
• Conduct locker checks in line with Human Resources when requested.
• Coordinate functions with other security staff or external agencies such as Police, Civil Defence and other government departments, promoting good will with them.
•  Be alert for any unusual packages, guests or vehicles, taking appropriate action if located.
•  Be thoroughly familiar of the property layout, design, entry and exit points.
•  Ensure that the Security Control Room and Fire Control Rooms are never left unattended.
• To attend regular training within the department.
•  Make way by escorting VIPs and dignitaries when directed and direct traffic away from Lobby and other busy thoroughfares.
• Attend to all guest inquiries and requests immediately, with respect and to a high standard of customer service.
•  To strictly adhere to the hotel's policy on confidentiality and ethics.
• Responsible for the safety of guests, colleagues, contractors and visitors.
• Observe and report to Safety & Security Management all property defects, safety hazards and fire life safety matters requiring attention.
• Initiate action to improve a hazardous situation immediately.
• In the event of fire or any emergent situation, respond in the first instance and take appropriate action as guided by the company's emergency plan immediately, efficiently and calmly.
• Have a full and comprehensive working knowledge of locations of fire indication panels, public address system, fire alarms and fire fighting equipment.
•  Ensure visual checks are conducted on fire hose reel outlets, fire fighting equipment and all other safety equipment, ensuring that all are in good working order, immediately taking action of any item of equipment which is faulty.
• Conduct briefings to events delegates and guests as required regarding the hotel's fire safety and evacuation management plan

Qualifications and requirements

Minimum two years experience in similar role within a 5 Star Hotel/Hospitality sector and have a good knowledge of Local legislation and best practice.