AI Solutions Architect

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

AI Solutions Architect
Join us in shaping the future of AI-powered business transformation. Five9 is committed to staying ahead in the rapidly evolving AI landscape, driving innovation, and leveraging the most advanced tools to deliver a lasting competitive advantage.

To spearhead our AI innovation efforts, we are seeking a highly motivated and collaborative AI Solutions Architect to join our Center of Excellence team within Corporate IT. This role blends the responsibilities of an AI Solutions Architect and an AI Innovation Engineer, requiring a strategic mindset and a passion for exploring the art of the possible. You will be at the forefront of identifying, evaluating, and implementing emerging AI technologies that can transform our business, enhance employee productivity, and create a sustainable competitive edge. The ideal candidate will be a visionary technologist with a genuine passion and natural curiosity for new technology, coupled with the ability to think outside the box and leverage AI in new and novel ways. We're looking for someone who is, at heart, a true technology enthusiast, and who can find the art of the possible through innovation in AI.
The position is based in Chennai, India.
Key Responsibilities

• Architect, design, and implement end-to-end AI solutions that address complex business challenges and improve employee productivity
• Lead the technical evaluation and selection of AI technologies, frameworks, and platforms, ensuring alignment with enterprise architecture and security standards
• Build and deploy scalable AI models and pipelines, integrating them with existing business applications and IT infrastructure
• Collaborate with data engineers, software developers, and business analysts to gather requirements, define solution architectures, and deliver high-impact AI projects
• Rapidly prototype and iterate on AI solutions, conducting proof-of-concepts and pilots to validate business value and technical feasibility
• Optimize AI models for performance, scalability, and maintainability in production environments
• Document solution designs, best practices, and technical standards to support knowledge sharing and operational excellence within the Center of Excellence
• Stay current with the latest advancements in AI, machine learning, and related technologies, and proactively introduce new tools and approaches to keep the organization on the cutting edge
• Provide technical guidance to team members and stakeholders across the business

Key Requirements:

• Bachelor's or Master's degree in Computer Science, Information Systems, or a related field with a focus on AI topics
• 2+ years of hands-on experience architecting and implementing AI/ML solutions in a corporate or enterprise environment
• Solid understanding of ML concepts, model development, and deployment. Experience with frameworks like TensorFlow, PyTorch, Scikit-learn, and ML Ops tools (e.g., MLflow, Kubeflow).
• Strong programming skills in Python and experience with data engineering tools and cloud platforms (e.g., AWS, Azure, GCP)
• Solid understanding of enterprise IT architecture, security, and integration best practices
• Demonstrated ability to translate business requirements into technical solutions and communicate complex concepts to both technical and non-technical audiences
• A genuine passion and natural curiosity for new technology, with a demonstrated ability to think outside the box and leverage AI in new and novel ways
• Ability to find the art of the possible using innovation in AI, and to drive execution from concept to delivery
• Strong analytical, problem-solving, and troubleshooting skills
• Self-starter with a proactive mindset and a drive to stay ahead of the curve in AI advancements
• Must reside in Chennai, India

Why You'll Love This Role:

• You'll be a key technical leader in our AI Center of Excellence, directly shaping the future of our business through hands-on execution and innovation
• You'll collaborate with a team of passionate technologists and business leaders, working on impactful projects that push the boundaries of what's possible with AI
• You'll have the opportunity to experiment with the latest AI technologies, architect enterprise-scale solutions, and make a tangible difference across the organization

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

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