
front desk
16 hours ago
Front Desk / Counselling Desk Executive
Location: ASHISH JOINT REPLACEMENT CARE PVT LTD, Kankarbagh, Patna
Job Type: Full-Time
Job Summary
We are seeking a professional Front Desk / Counselling Desk Executive to join our team at Ashish Joint Replacement Care Pvt Ltd. In this role, you will manage patient interactions, appointments, billing, and counselling to ensure a seamless and supportive experience. Ideal candidates have at least 1 year of experience in hospital front desk or patient-facing roles, along with strong interpersonal and communication skills.
Key Responsibilities
- Patient Interaction: Greet patients and attendants, manage appointments, and coordinate check-ins/check-outs efficiently.
- Billing: Process payments, and maintain accurate financial records.
- Communication & Counselling: Address patient queries, resolve concerns with empathy and professionalism, and provide guidance on hospital services, treatment plans, procedures, and follow-up care.
Qualifications
- Minimum 3-5 year of experience in hospital front desk operations or patient-facing roles.
- Strong knowledge of front desk procedures, billing systems.
- Proven skills in patient counselling and effective, empathetic communication.
- Graduate or Master's degree required; healthcare administration or medical front office certification preferred.
- Proficiency in MS Office and hospital management software (e.g., HIMS .
What We Offer
- Competitive salary based on experience.
- Opportunities for professional growth and career development.
- Comprehensive health benefits and staff training programs.
- Leave as per company policy.
Job Types: Full-time, Permanent
Benefits:
- Cell phone reimbursement
- Paid sick time
- Provident Fund
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
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