Application / Monitoring Support Engineer - Solar Winds

5 days ago

Bengaluru Hyderabad Pune, India Zensar Full time

Role: Application / Monitoring support Engineer - Solarwinds

Experience: 2 to 7 Years

Rotational Shift

Mandatory Skills : SolarWinds, Windows Patching, Networking L1 Troubleshooting

Job Description:

Candidate must have 3+ years with support experience.

-Should have knowledge of SolarWinds and Tidal jobs scheduling tool.

  • Alerts monitoring of systems and network infrastructure

  • Troubleshoot and address issue related with scheduling tools and jobs.

  • Must have good knowledge in network and able to perform L1 Troubleshooting.

  • Must have experience on Windows patching.

  • Escalate and coordinate 3rd party support

  • Performing day to day support activities, Incident management, problem solving and resolution.

  • Must have strong interest in technical fields such as Information Technology, System or Network Engineering

  • Must be able to perform eyes-on-glass monitoring of our IT infrastructure using a variety of business standard

  • Must have sound understanding of monitoring methodologies/concepts - Must be able to perform initial risk/impact analysis and escalate as necessary

  • Must be willing to learn new monitoring tools and quickly adapt and distinguish between various - server/network related alerts and route them to correct teams

  • Have strong interpersonal and written/oral communication skills.

  • Should have basic windows, Backup and storage knowledge.

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