Cluster Head

1 day ago

Delhi Gurugram NCR, India Uberlife Consulting Full time

About the Role

The Cluster Growth Head will lead business and supply operations across multiple geographies, driving growth, profitability, and customer experience. This role demands a strong strategic mindset, deep market understanding, and hands-on leadership to scale operations and strengthen Cos market position across both mature and high-growth cities.

Key Responsibilities:

Business Leadership & Strategy

  • Lead a young and ambitious city team across multiple states to deliver best-in-class food delivery operations.
  • Own the P&L for the region, driving revenue growth while optimizing costs and operational efficiencies.
  • Deeply understand city-level nuances across consumer, partner, and delivery executive ecosystems; craft localized strategies for sustainable growth.
  • Define and deliver annual and quarterly goals on growth, market share, and key metrics through careful planning, alignment, and review mechanisms

Operational Excellence

  • Develop and execute scalable playbooks for expansion, process improvement, and service quality.
  • Drive Order Growth, GMV, AOV, Revenue, CX, and NPS by identifying and executing input levers across the funnel.
  • Collaborate closely with central planning and product teams on GTM strategy, pilot initiatives, and large-scale rollouts.
  • Focus on recently launched restaurant partners, ensuring visibility parity, quality of service, and NPS improvements.

Stakeholder & Partner Management

  • Build strong relationships with key partners, acting as the Cos face in the market.
  • Drive joint business plans, ensure satisfaction across partners, and eliminate operational bottlenecks.
  • Collaborate with internal stakeholders across business, operations, product, and strategy teams to influence decisions and drive execution.

Marketing & Consumer Growth

  • Analyze consumer composition across cities and identify levers to drive new user acquisition, repeat usage, and loyalty.
  • Work with central marketing teams on BTL/ATL campaigns, targeted acquisition, and subscription programs.
  • Monitor consumer trends and local competition to maintain leadership position.

People Leadership

  • Guide and mentor City Heads and Area Leads, ensuring structured goal-setting and performance tracking.
  • Build high-performing teams through effective hiring, training, and capability building across levels.
  • Create a culture of ownership, innovation, and accountability.

Desired Skills & Experience

  • 7+ years of experience in Sales, Marketing, or Operations, preferably in consumer-tech, FMCG, or e-commerce.
  • Proven leadership and P&L management experience.
  • Strong strategic thinking with the ability to make data-driven decisions under pressure.
  • Excellent stakeholder management and communication skills (English and Hindi/local language).
  • Deep consumer orientation and problem-solving mindset.
  • Highly analytical, with proficiency in Microsoft Excel and PowerPoint.
  • Ethical, adaptable, and motivated to work in fast-paced, dynamic environments.

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