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OIC Support Analyst

2 weeks ago

Noida, Uttar Pradesh, India Sopra Steria Full time

Job Title: Oracle Integration Cloud (OIC) Support Analyst

Job Type: Full-time

Experience Required: 3–6 years in Oracle Integration Support or relevant role

Job Summary:

We are seeking a skilled and proactive Oracle Integration Cloud (OIC) Support Analyst to join our team. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting OIC integrations between Oracle Fusion and various third-party or on-premise applications. This role requires strong analytical skills, a solid understanding of OIC components, and the ability to work closely with functional and technical teams.

Key Responsibilities:

  • Monitor, troubleshoot, and support OIC integrations (scheduled and real-time flows).
  • Investigate and resolve integration failures and performance issues.
  • Coordinate with Oracle Fusion functional teams and third-party vendors to identify and fix issues.
  • Analyze error logs, OIC flows, and REST/SOAP message payloads to pinpoint root causes.
  • Handle incidents, service requests, and change requests related to OIC.
  • Perform routine health checks, log analysis, and ensure smooth daily operations.
  • Manage and update incident records in ITSM tools like ServiceNow or Topdesk.
  • Develop documentation, including runbooks, troubleshooting guides, and FAQs.
  • Collaborate with developers to deploy integration fixes and enhancements.
  • Ensure compliance with SLAs and change management protocols.

Required Skills:

  • Strong hands-on experience with Oracle Integration Cloud (OIC).
  • Understanding of integration patterns, OIC, REST/SOAP APIs, XSLT mappings, FTP, and file-based integrations.
  • Experience with Oracle Fusion, Web Services, and Cloud Adapters (ERP, HCM, REST, SOAP, etc.).
  • Knowledge of Oracle Fusion Applications (ERP, HCM, SCM, etc.).
  • Ability to analyze and debug integration errors using logs and payloads.
  • Familiarity with ITIL processes (Incident, Change, Problem Management).
  • Strong problem-solving skills and attention to detail.

Preferred Skills:

  • Experience with Oracle Visual Builder, OCI, or Process Automation tools.
  • Knowledge of monitoring tools (e.g., OCI Monitoring, Log Analytics).
  • Familiarity with Agile/Scrum methodologies.
  • Certification in Oracle Integration Cloud or related technologies.

Education:

Bachelor's degree in computer science (B.Tech), Information Technology, or a related field.

Oracle certifications (preferred but not mandatory).

  1. ITIL/Service Management
  2. Knowledge of Incident, Problem, Change, and Event Management.
  3. Experience working with ITSM tools (ServiceNow, Remedy, TopDesk, etc.).
  4. Soft Skills
  5. Strong communication and coordination abilities.
  6. Analytical and proactive problem-solving skills.
  7. Ability to work in 24x7 support model / rotational shifts (if required)
  8. Strong interpersonal and communication skills both verbal and written.
  9. Ability to work independently and within a team environment.
  10. Proactive and customer-focused mindset.
  11. Effective time management and ability to prioritize tasks in a dynamic environment.